Customer Technical Support Specialist ITALY at Danaher Corporation

Cassina de' Pecchi, Lombardy, Italy

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Diagnostics, Medical DevicesIndustries

Requirements

University Degree in Biomedical, Telecommunications or IT Engineering
Minimum of 2 years of experience in a customer support or technical support role, preferably within the diagnostics or healthcare industry
Strong IT skills in informatics and/or automation
Exceptional communication skills, both verbal and written, fluent in Italian and English (additional European languages advantageous)
Ability to travel 15%, overnight, within territory or locations
Participation in a 24/7 rotating shift schedule

Responsibilities

Diagnose and resolve technical issues by guiding customers through step-by-step solutions utilizing own knowledge and other established processes and tools
Participate in ongoing training and development programs to enhance product knowledge and customer service skills
Build and maintain strong relationships with customers by providing exceptional service and follow-up
Accurately document customer interactions, issues, and resolutions in the company’s service management systems adhering to quality compliance standards

Skills

Key technologies and capabilities for this role

Technical SupportCustomer ServiceTroubleshootingCommunicationDiagnosticsCall Center

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is a full-time onsite position based at the office in Cassina de Pecchi, Italy.

What are the required qualifications for this role?

Candidates need a University Degree in Biomedical, Telecommunications or IT Engineering, minimum 2 years of experience in customer or technical support (preferably in diagnostics or healthcare), strong IT skills in informatics and/or automation, and exceptional communication skills fluent in Italian and English.

What is the salary range for this position?

This information is not specified in the job description.

What is the team structure for this role?

You will be part of the CTS & Coordination European Team and report to the Manager Customer Technical Support and Coordination responsible for the call centre and dispatching operations.

What kind of company culture can I expect at Beckman Coulter Diagnostics?

The culture celebrates backgrounds, experiences, and perspectives of all associates, supports you to be yourself, and invests in your career growth with opportunities to be creative and try new things.

Danaher Corporation

Water quality, diagnostics, and identification solutions

About Danaher Corporation

Danaher Corporation operates in key markets such as water quality, product identification, and diagnostics. The company provides precision instruments and advanced purification technologies for analyzing and managing water, ensuring its safety in various environments. In product identification, Danaher specializes in laser marking, coding, and packaging solutions that help maintain product freshness and accurate labeling throughout the supply chain. In the diagnostics sector, Danaher offers tools and software that enhance diagnostic confidence, enabling healthcare providers to deliver effective care. What sets Danaher apart from competitors is its unique Danaher Business System, which focuses on continuous improvement and empowers employees to drive change. The company's goal is to consistently deliver high-performance products and solutions while maintaining leadership in its markets.

Washington, District of ColumbiaHeadquarters

1969Year Founded

IPOCompany Stage

Industrial & Manufacturing, Healthcare, Consumer GoodsIndustries

10,001+Employees

Risks

Increased competition from Roche and Abbott in AI-driven diagnostics.

Potential regulatory challenges in the EU for water quality sector.

Supply chain vulnerabilities affecting precision instruments sourcing.

Differentiation

Danaher's Danaher Business System drives continuous improvement and superior financial performance.

The acquisition of Cytiva enhances Danaher's capabilities in the biopharmaceutical sector.

Danaher's advanced purification technologies meet increasing demands for sustainable water management.

Upsides

Danaher's investment in AI-driven healthcare solutions boosts its diagnostics capabilities.

Cytiva acquisition expands Danaher's market share in the biopharmaceutical sector.

Point-of-care testing demand drives growth for Danaher's diagnostic tools and software.

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