Customer Support Team Member at Continental Resources

Mt Laurel, New Jersey, United States

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Customer Service, Sales, Client RelationsIndustries

Previous experience in customer service and/or sales is a plus
Positive, coachable attitude and excitement to learn new skills
Team player with strong collaboration skills
Strong communication and conflict resolution skills
Motivated and empathetic individuals passionate about providing high-quality customer service
“Go getters” who enjoy setting goals and advancing within roles

Provide accurate and informative assessments of client products and services to customers
Respond to all inquiries and concerns via phone, chat, or in-person visits promptly
Assist in troubleshooting issues, including technical, customer service, or billing problems
Address all customer complaints professionally, promptly, and empathetically
Maintain thorough and updated product knowledge to provide the most accurate assistance to customers
Help customers make product choices, place orders, and schedule installations
Collect customer feedback and pass along to appropriate departments to identify market trends and areas for improvement