Customer Support Team Member at Continental Resources

Mt Laurel, New Jersey, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Customer Service, Sales, Client RelationsIndustries

Requirements

Previous experience in customer service and/or sales is a plus
Positive, coachable attitude and excitement to learn new skills
Team player with strong collaboration skills
Strong communication and conflict resolution skills
Motivated and empathetic individuals passionate about providing high-quality customer service
“Go getters” who enjoy setting goals and advancing within roles

Responsibilities

Provide accurate and informative assessments of client products and services to customers
Respond to all inquiries and concerns via phone, chat, or in-person visits promptly
Assist in troubleshooting issues, including technical, customer service, or billing problems
Address all customer complaints professionally, promptly, and empathetically
Maintain thorough and updated product knowledge to provide the most accurate assistance to customers
Help customers make product choices, place orders, and schedule installations
Collect customer feedback and pass along to appropriate departments to identify market trends and areas for improvement

Skills

Key technologies and capabilities for this role

Customer ServiceSales SupportCommunication SkillsConflict ResolutionTroubleshootingProduct KnowledgePhone SupportChat SupportEmpathyTeam Collaboration

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position.

What skills are required for the Customer Support Team Member role?

Key requirements include strong communication and conflict resolution skills, a positive coachable attitude, team collaboration skills, and being motivated and empathetic with a passion for customer service.

What is the salary or compensation for this role?

This information is not specified in the job description.

What kind of company culture does Continental Endeavors, Inc. have?

The company emphasizes teamwork, collaboration, a positive coachable attitude, and a focus on high-quality customer service to increase satisfaction and revenue.

What makes a strong candidate for this customer support position?

Strong candidates have previous customer service or sales experience (a plus), are go-getters who set goals and advance in roles, and demonstrate empathy, motivation, and excellent communication skills.