Customer Support Supervisor with German at Rockwell Automation

Barcelona, Catalonia, Spain

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Industrial Automation, ManufacturingIndustries

Requirements

3+ years experience in customer service or team leadership (formal education valued but not required if strong practical experience)
Fluency in German and English (written and verbal), given primary markets: Germany, Switzerland, and Austria
Experience managing and motivating across diverse, remote teams
Experience with coaching and developing people, helping them grow and succeed
Enjoys working in an engaging and evolving environment where customer needs change and teamwork contributes to great service
Mindset valuing integrity, positivity, openness to learning, genuine interest in supporting others, and contributing to a collaborative team
Open to navigating change and making thoughtful decisions with peer and leadership support

Responsibilities

Manage operational indicators and meet goals aligned with the global Customer Care framework
Serve as the primary escalation point for team, customers, and stakeholders
Ensure consistent execution of processes in accordance with global policies, while identifying opportunities for improvement
Translate customer feedback and business needs into relevant development programs and team goals
Lead, coach, and develop team to foster continuous growth and build organizational capability

Skills

Customer Service

Team Leadership

Performance Management

Process Improvement

Coaching

Escalation Handling

German Language

Stakeholder Management

Rockwell Automation

Industrial automation and information technology solutions

About Rockwell Automation

Rockwell Automation provides hardware, software, and services aimed at improving operational efficiency and sustainability in various industries, including manufacturing and food and beverage. Their products work by integrating advanced technology to streamline processes, enhance reliability, and reduce operational costs. This includes alarm notification software, cybersecurity solutions, and computerized maintenance management systems. What sets Rockwell Automation apart from competitors is their strong emphasis on sustainability and tailored solutions for specific industry needs, helping clients meet environmental standards and improve productivity. The company's goal is to drive better outcomes for clients through technological innovation and comprehensive support.

Milwaukee, WisconsinHeadquarters

1903Year Founded

$39.1MTotal Funding

IPOCompany Stage

Industrial & Manufacturing, Enterprise Software, CybersecurityIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Holidays

Paid Time off

Parental Leave

Caregiver Leave

Flexible Work Hours

Risks

Emerging AI-driven automation companies threaten Rockwell's market share with competitive solutions.

Rapid AI advancements may outpace Rockwell's offerings, requiring significant R&D investment.

Supply chain vulnerabilities, especially in semiconductors, could disrupt Rockwell's production schedules.

Differentiation

Rockwell Automation integrates cutting-edge technology to enhance operational efficiency and sustainability.

The company offers tailored solutions for diverse industries, including manufacturing and food and beverage.

Rockwell Automation emphasizes sustainability, helping clients meet environmental standards and consumer demands.

Upsides

Increased adoption of AI-driven predictive maintenance aligns with Rockwell's focus on operational efficiency.

The rise of Industry 4.0 technologies drives demand for Rockwell's integrated automation solutions.

Growing digital twin technology market offers expansion opportunities for Rockwell's software offerings.

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