Customer Support Specialist, RCM (Bangladesh) at Commure

Dhaka, Dhaka Division, Bangladesh

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Master’s or Bachelor’s degree in any discipline from a reputed university is preferred
0-2 years of experience in customer support or technical support preferred
Excellent verbal and written English communication and documentation skills
Proven ability to learn technical concepts and workflows quickly, either through education or previous roles
Empathy for customers and a strong sense of accountability to drive issues to resolution
Strong multi-tasking skills with the ability to prioritize tasks effectively in a fast-paced environment
Comfortable working night shifts to accommodate US time zones
Comfortable learning and using tools like Zendesk, Excel, and internal systems

Responsibilities

Respond to customer requests with clear, professional, and empathetic communication using excellent verbal and written English skills
Ensure timely resolution of requests in line with our Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs)
Adhere to escalation protocols and collaborate with other departments for proper follow-ups
Collaborate with internal teams, such as Account Management, Engineering, Operations, to resolve customer issues
Escalate concerns appropriately and ensure updates are shared with the relevant stakeholders
Assist with daily tasks, such as tracking customer requests, updating systems, and documenting resolutions
Follow clear instructions to complete assigned workflows accurately and on time
Share updates on completed tasks and escalate any challenges to the relevant teams
Support the team in keeping records organized and maintaining basic reports on progress

Skills

Key technologies and capabilities for this role

Customer SupportTechnical TroubleshootingRevenue Cycle ManagementCustomer SuccessHealthcare IT

Questions & Answers

Common questions about this position

Is this a remote position or does it require working from an office?

The Customer Support team is based in Bangladesh, indicating the role is location-specific to Bangladesh rather than fully remote.

What skills are required for the Customer Support Specialist role?

The role requires excellent verbal and written English skills, strong collaboration abilities, quick learning of technical troubleshooting steps, and passion for serving customers.

What does the company culture at Commure emphasize?

Commure emphasizes collaboration across teams, a passion for customer success, quick learning and growth, and working together to simplify healthcare through AI innovations.

What is the salary or compensation for this position?

This information is not specified in the job description.

What makes a strong candidate for this Customer Support Specialist role?

Strong candidates are passionate about serving customers, have a strong sense of collaboration, learn technical troubleshooting quickly, and possess excellent verbal and written English skills.

Commure

Healthcare technology for data integration and safety

About Commure

Commure focuses on improving the healthcare industry by providing technology solutions that connect and empower healthcare workers. Its main product, CommureOS, is a lightweight operating system that integrates various healthcare technologies and datasets, helping providers streamline workflows and enhance patient care by delivering critical insights when needed. Additionally, Commure offers Commure Strongline, a discreet wearable badge that allows healthcare staff to quickly call for help, improving safety in potentially dangerous situations. This badge was developed with input from frontline workers and security experts to meet the specific needs of healthcare environments. Commure serves hospitals, clinics, and other healthcare facilities through a software-as-a-service (SaaS) model, charging subscription fees for access to its products. The company's goal is to create a more connected and safe healthcare ecosystem, ultimately enabling healthcare providers to deliver better care.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$745.2MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Enterprise Software, HealthcareIndustries

201-500Employees

Benefits

Unlimited Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

Parental Leave

Risks

Increased competition in AI scribe technology may pressure market share and pricing.

Integration of Memora Health's platform may face alignment challenges with existing systems.

Free AI scribe offering might strain resources if not monetized effectively.

Differentiation

CommureOS integrates disparate healthcare datasets, enhancing decision-making and operational efficiency.

Commure Strongline badge improves staff safety with rapid emergency alerts.

Commure's AI-powered scribe tool automates documentation, saving providers significant time.

Upsides

Acquisition of Augmedix enhances AI medical documentation, improving clinical decision-making.

Merger with Athelas creates a $6B healthcare infrastructure company, expanding resources.

Free AI scribe tool offers competitive advantage by broadening technology accessibility.

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