[Remote] Chat Advocate at OppFi

Remote

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Minimum of 2 years of previous experience in customer service in chat
Ability to type 60-80 words per minute (WPM) and 98% accuracy
Multitasking: Ability to handle multiple chats simultaneously while maintaining quality and responsiveness
Responsiveness: Quick response time to inquiries and proactive engagement with customers
Detail-oriented: Attentiveness to accuracy and precision in communication, ensuring thorough responses to customer queries
Critical thinker: Skill in analyzing information and situations to provide effective solutions and recommendations
Excellent time-management skills
Excellent written communication skills
Empathy: Capacity to understand and relate to customers' needs, providing support and guidance with compassion
Ability to adapt quickly to change
Able to work under pressure
Team player, willing to help in all situations
Excellent customer service skills
Confident in working with others

Responsibilities

Provide exceptional customer service through chat interactions
Answer chats promptly (within 10 seconds)
Work within multiple chats (3) simultaneously
Drive business through excellent customer service at every step of the application process
Build relationships via electronic communication
Using provided resources to help navigate customers through the Instant Bank Verification process by providing troubleshooting tips
Review and evaluate customer’s financial documents and financial research history
Collaborate with Underwriters, Customer Service representatives, and Loan Processors to process loan applications in an expedited fashion
Identify process bottlenecks and inefficiencies and suggest improvements
Act as a subject matter expert regarding the Bank Verification Troubleshooting step of the application process
Identify valid documents required for the application process

Skills

OppFi

Specialty finance platform for personal loans

About OppFi

OppFi provides a platform that helps community banks offer personal loans to individuals who often struggle to access credit from traditional financial institutions. By partnering with these banks, OppFi enables them to extend credit to underserved Americans, allowing these consumers to improve their financial health. The loans are designed to be accessible and are accompanied by a focus on responsible lending practices. OppFi differentiates itself from competitors by emphasizing transparency and best-in-class customer service, ensuring that clients understand the terms of their loans and feel supported throughout the process. The company's goal is to promote financial inclusion and help individuals rebuild their financial stability.

Chicago, IllinoisHeadquarters

2012Year Founded

$283MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

201-500Employees

Benefits

Generous vacation

Insurance benefits

401(k) matching

Employee Assistance Program

Tuition reimbursement

Subsidies for childcare costs, free financial literacy tools, 6 paid weeks of parental leave

Collaborative and supportive company culture

Risks

Increased competition in small business financing could challenge OppFi's market position.

Potential delay in Federal Reserve rate cuts may decrease loan demand.

Integration risks exist with the acquisition of Bitty Advance.

Differentiation

OppFi partners with community banks to extend credit to underserved consumers.

The company emphasizes responsible lending and financial inclusion in its business model.

OppFi offers financial literacy resources through a collaboration with Zogo.

Upsides

Acquisition of Bitty Advance diversifies OppFi's product offerings in small business financing.

Expanded $50 million credit facility supports growth and new product roll-out.

Partnerships with educational platforms enhance customer engagement and retention.

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