[Remote] Customer Support Specialist (M-F, 8a-5p EST) at Abridge

United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, Health Tech, AIIndustries

Requirements

2+ year track record as Tier 1 or Lead in a Customer Service Support role, ideally in a technology support focused team
Great spoken/written communication skills and ability to explain technical troubleshooting in easy to understand manner
Extremely organized, able to manage multiple priorities at once while maintaining attention to detail and quality
Can work with speed and are results driven
Thrive in a fast-paced environment and willing to roll with the punches
Possess excellent computer skills and comfortable with technology
Familiarity with systems requiring strict adherence to privacy and security protocols (Healthcare is a plus)
Worked in CRM/Ticketing systems with rigorous tracking

Responsibilities

Delight Abridge users (and co-workers) every day by providing timely support in troubleshooting problems and answering questions
Provide user feedback to product and operational teams to identify pain points and advocate for the user experience
Navigate CRM tool to communicate with users, appropriately track contacts and resolutions for data analysis
Dig deep and be curious about solving complex issues

Skills

Key technologies and capabilities for this role

Customer SupportTroubleshootingUser ExperienceHealthcare TechnologyCommunication

Questions & Answers

Common questions about this position

Is this Customer Support Specialist position remote?

Yes, the position is fully remote.

What experience is required for the Customer Support Specialist role?

Candidates need a 2+ year track record as Tier 1 or Lead in a Customer Service Support role, ideally in a technology support focused team.

What key skills are needed for this customer support position?

Required skills include great spoken/written communication, ability to explain technical troubleshooting simply, extreme organization, managing multiple priorities with attention to detail, speed, results-driven mindset, and comfort with technology.

What is the company culture like at Abridge?

Abridge has a fast-paced environment with a growing team of MDs, AI scientists, PhDs, creatives, technologists, and engineers focused on trust, exceptional customer experiences, and user happiness, where the support team is essential to success.

What makes a strong candidate for the Customer Support Specialist role?

Strong candidates love interacting with customers, work hard, are curious about solving complex issues, thrive in fast-paced settings, and ideally have familiarity with privacy and security protocols.

Abridge

AI platform for clinical documentation automation

About Abridge

Abridge provides a platform that changes how medical conversations are documented in healthcare settings. Its main product allows healthcare providers to record patient visits, which are then transformed into organized clinical documents. This helps doctors and other healthcare professionals save time on paperwork, allowing them to concentrate more on caring for their patients. Abridge stands out from its competitors by focusing specifically on the needs of healthcare providers, payers, and pharmaceutical companies, offering a solution that improves both documentation efficiency and patient outcomes. The goal of Abridge is to enhance the quality of patient care while making the documentation process easier for healthcare professionals.

Pittsburgh, PennsylvaniaHeadquarters

2018Year Founded

$201.8MTotal Funding

SERIES_CCompany Stage

AI & Machine Learning, HealthcareIndustries

51-200Employees