Customer Support Specialist - LollyLaw at Paradigm

United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Legal Technology, SaaSIndustries

Requirements

0-2 years of customer support experience
SaaS experience preferred
Experience in a law firm highly preferred
Strong initiative and creative problem solving
Strong communication skills and introspection to understand customer needs
Able to work well with a team and independently
Excellent conflict management skills
Experience in the legal or consulting industry advantageous
Problem-solver and go-getter who isn’t afraid to dive into projects
Articulate clearly, both written and orally, to build consensus, communicate ideas and deliver on-time
Ability to engage, influence and inspire stakeholders to drive collaboration and alignment
Excellent with user-experience design principles and data analytics

Responsibilities

Support existing customers via email and phone
Diagnose & troubleshoot client issues
Onboard new customers with training calls and check-ins
Continuously acquire expertise in LollyLaw features
Write and update help center materials
Improve client retention
Work with various stakeholders to help them understand evolving client needs
Other duties as assigned

Skills

Key technologies and capabilities for this role

Customer SupportEmail SupportPhone SupportTroubleshootingCustomer OnboardingSaaSLegal SoftwareHelp Center WritingProblem SolvingCommunication

Questions & Answers

Common questions about this position

What benefits are offered for this Customer Support Specialist role?

Benefits include competitive salary, paid vacation + sick and parental leave, remote working flexibility, budget for home office improvements, company culture that encourages work/life balance, 100% paid PPO medical, vision, and dental insurance, 401k matching, equity grants, and bi-annual company retreats.

Is this Customer Support Specialist position remote?

Yes, the role offers remote working flexibility.

What skills and experience are required for the LollyLaw Customer Support Specialist role?

Requirements include 0-2 years of customer support experience (SaaS preferred), experience in a law firm highly preferred, strong initiative and creative problem solving, strong communication skills, ability to work well in a team and independently, and excellent conflict management skills.

What is the company culture like at Paradigm?

Paradigm has a fast-paced, ambitious culture unified by a vision to build the best legal technology products, with a company culture that encourages work/life balance, bi-annual retreats, and fun team activities.

What makes an ideal candidate for this Customer Support Specialist position?

The ideal candidate is a problem-solver and go-getter who articulates clearly in writing and orally, engages and influences stakeholders, and excels with user-experience design principles and data analytics.

Paradigm

Research-driven crypto investment and support

About Paradigm

Paradigm focuses on investing in early-stage companies and protocols within the cryptocurrency and blockchain sectors. The firm provides financial support and strategic guidance to help these projects grow, often investing when they are still just ideas. Paradigm's team consists of experienced individuals from the crypto space, which allows them to offer valuable insights to their clients. Unlike many other investment firms, Paradigm emphasizes open-source software development and community contributions, aiming to push the boundaries of what is possible in the crypto ecosystem. Their goal is to generate returns through equity investments while fostering innovation and supporting the growth of both startups and established companies in the crypto industry.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$6,329.5MTotal Funding

UNKNOWNCompany Stage

Venture Capital, Crypto & Web3Industries

51-200Employees

Risks

Regulatory scrutiny on crypto investments could impact Paradigm's operations and strategy.

Controversy from past investment in FTX may affect Paradigm's reputation and opportunities.

Intensifying competition in crypto venture capital could dilute Paradigm's market influence.

Differentiation

Paradigm is a research-driven crypto investment firm founded by Matt Huang and Fred Ehrsam.

The firm builds open-source software to advance the frontier of crypto technology.

Paradigm invests in early-stage crypto projects, often when they are just ideas.

Upsides

Paradigm raised $850M to invest in early-stage crypto projects, boosting financial backing.

The Ithaca project, backed by $20M, focuses on revolutionizing layer 2 networks.

Georgios Konstantopoulos's promotion to General Partner enhances leadership with technical expertise.

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