Key Account Alliance Manager Pharma
Danaher CorporationSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Biotech, Pharmaceuticals, Laboratory Services, Facilities ManagementIndustries
Requirements
Candidates must possess a Bachelor’s degree and a minimum of 7 years of experience in a customer-centric leadership role, preferably in the Pharma, Biotech, Medical, or Chemical Laboratories, Healthcare, or Facilities industries. They should have at least 5 years of direct people management experience, demonstrating the ability to influence and communicate effectively. Previous experience in a customer-facing role and a proven ability to drive customer allegiance and grow existing customer bases are also required.
Responsibilities
The Customer Site Manager will act as the account manager for Strategic Accounts, ensuring customer satisfaction and driving financial performance. They will lead a team of Site Supervisors and other team members focused on successful operations, accountable for delivering an Asset Management Services program that meets or exceeds customer expectations. The role involves developing and maintaining relationships with clients and service suppliers, driving issue and complaint resolution, and managing the financial performance of the account. Additionally, the manager will be responsible for ensuring team safety, compliance, and performance, and will oversee the training and development of direct reports, as well as occasional international travel.
Skills
Customer Relationship Management
Leadership
Client Management
Customer Service
Technical Support
Account Management
Problem Resolution
Operational Metrics
SLAs
Financial Performance
Thermo Fisher Scientific
Provides life sciences products and services
About Thermo Fisher Scientific
Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.
Waltham, MassachusettsHeadquarters
1956Year Founded
$17MTotal Funding
IPOCompany Stage
Biotechnology, HealthcareIndustries
10,001+Employees