Technical Support Specialist
SkioSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
EdTech, EducationIndustries
Requirements
- Proven experience in a front-line user support role with demonstrated positive impact on outcomes and solutions
- Excellent communication skills with a customer-first approach
- Experience working with online helpdesk software (such as Intercom, Freshdesk, Zendesk etc)
- Proficiency with the full Google Suite (Docs, Sheets, Mail etc)
- Basic understanding of SSO and email delivery systems (e.g., Postmark)
- Comfortable working collaboratively with teams across the business including Sales, Customer Success, Product, and Engineering
- Natural problem solver who thrives in a fast-paced environment and handles ambiguity
- Friendly, professional, and empathetic manner
- Passion for delivering top-notch customer service
Responsibilities
- Provide front-line support for customers, including teachers, students, and school staff, acting as the 'face of Atomi'
- Manage and respond to customer tickets, troubleshoot technical issues, and guide users on product usage
- Collaborate with Customer Success and Sales teams to contribute to product training courses/collateral and product documentation
- Provide general admin and user support to the broader Sales and Customer Experience teams
- Work closely with Leadership, Sales, and Customer Success teams to drive continuous awareness, engagement, and process improvement
- Identify Atomi knowledge and feature gaps (internally and externally) and share with appropriate colleagues and teams
- Log and report on user issues, trends, and feedback, ensuring the right people are informed
- Collaborate with the engineering team on escalations
- Help maintain customer-facing support articles and contribute ideas to improve the support experience
Skills
Customer Support
Troubleshooting
SSO
Email Delivery
Postmark
Ticket Management
Product Guidance
Support Articles
Atomic
Offers fractional trading and alternative investments
About Atomic
AtomicVest offers investment solutions in the fintech sector, focusing on individual investors and financial advisors. The company specializes in fractional trading, allowing users to buy and sell stocks in any dollar amount, which helps diversify portfolios without needing large sums of money. Additionally, AtomicVest provides alternative investing options, including commodities and real estate, to enhance returns and reduce risk. Its developer-friendly APIs and customizable platform set it apart from competitors, with the goal of transforming the investment landscape through flexible and personalized options.
San Francisco, CaliforniaHeadquarters
2020Year Founded
$24.4MTotal Funding
SERIES_ACompany Stage
Enterprise Software, Fintech, Financial ServicesIndustries
11-50Employees
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Unlimited Paid Time Off
Hybrid Work Options
Company Equity
Risks
Increased competition from fintech companies offering similar API-driven solutions.
Regulatory scrutiny could lead to higher compliance costs for Atomic.
Economic downturns may reduce consumer interest in investing.
Differentiation
Atomic offers fractional trading, allowing investments with any dollar amount.
Developer-friendly APIs enable seamless integration with other financial platforms.
Customizable front-end experiences cater to specific design and user needs.
Upsides
Increased interest in fractional trading among millennials and Gen Z.
Growing demand for alternative investments like real estate and private equity.
The rise of embedded finance creates new opportunities for Atomic.
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