Customer Support Specialist at Evisort

Manila, Metro Manila, Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Dentistry, Healthcare Technology, AIIndustries

Requirements

2+ years proven experience in SaaS or B2B customer support
Strong communication and problem-solving skills, with the ability to explain technical issues clearly to non-technical users
Comfortable working with complex platforms and support systems
Proficiency with tools such as Zendesk, HubSpot, Jira, and other collaboration platforms
Ability to handle confidential information with discretion
Strong interpersonal and consultative skills for building trusted relationships
Excellent organizational, multi-tasking, and detail-oriented approach
Proactive mindset with the ability to anticipate problems and resolve them before escalation
Ability to work under pressure while remaining calm and solution-oriented

Responsibilities

Serve as the primary point of contact for customer support via email, phone, and chat
Troubleshoot technical and product issues, guiding users through features with clarity and confidence
Escalate product feedback, bugs, and blockers to the appropriate internal teams promptly
Deliver fast, accurate, and empathetic support to resolve customer concerns
Perform the foregoing responsibilities in Nimbyx’ affiliates or partner companies pursuant to assignment, secondment, or transfer as deemed necessary by management with adequate notice
Maintain and update customer-facing documentation and internal support knowledge bases
Identify and contribute to improving support processes and tools for efficiency and scalability
Collaborate with cross-functional teams to enhance the overall customer experience
Deliver training sessions, onboarding, and product demos to empower users
Educate customers on best practices for maximizing product value
Support customers in building confidence with features through proactive guidance and hands-on education
Take ownership of special projects and ad-hoc assignments as required

Skills

Key technologies and capabilities for this role

Customer SupportIssue ResolutionEmail SupportPhone SupportChat SupportTroubleshootingTechnical SupportEscalationDocumentationKnowledge BaseProcess ImprovementCustomer TrainingOnboarding

Questions & Answers

Common questions about this position

What is the location for this Customer Support Specialist role?

The position is located in BGC, Taguig.

What experience is required for this position?

Candidates need 2+ years of proven experience in SaaS or B2B customer support.

What skills are essential for success in this role?

Key skills include strong communication and problem-solving, proficiency with tools like Zendesk, HubSpot, and Jira, and excellent organizational and multi-tasking abilities.

What is the company culture like at Nimbyx / EviSmart™?

The company emphasizes exceptional customer support as key to their mission of making dental care smarter with AI-powered technology, relying on high-impact roles to drive customer satisfaction and retention.

What makes a strong candidate for this Customer Support Specialist position?

A strong candidate has 2+ years in SaaS or B2B support, strong communication and problem-solving skills, proficiency with support tools, and a proactive mindset for building customer relationships.

Evisort

AI-powered contract analytics and management

About Evisort

Evisort provides AI-powered contract analytics and lifecycle management services to help businesses manage their contracts more efficiently. The company's technology has been trained on over 11 million contracts, allowing it to analyze a vast amount of contract data with high accuracy. This capability enables clients to search and review contracts significantly faster, reportedly improving efficiency by over 93%. Evisort serves a diverse range of clients, including sales operations directors, CFOs, and legal operations directors from various industries, helping them focus on closing deals instead of dealing with paperwork. Unlike traditional contract management solutions, Evisort's services also provide insights into contractual security risks and streamline vendor audits. The goal of Evisort is to protect and accelerate its clients' businesses by reducing the time spent on contract management and minimizing risks.

San Mateo, CaliforniaHeadquarters

2016Year Founded

$151.4MTotal Funding

SERIES_CCompany Stage

Data & Analytics, AI & Machine Learning, LegalIndustries

51-200Employees

Benefits

Unlimited PTO

Medical, dental, & vision

Remote-first work

Holiday shutdown

Wellness resources

Team events

Risks

Workday acquisition may disrupt existing client relationships and service delivery.

Partnership with Icertis may create conflicts of interest affecting market positioning.

Document X-Ray(TM) may face adoption resistance or technical issues impacting satisfaction.

Differentiation

Evisort uses AI to analyze over one billion contract data points accurately.

Evisort's Document X-Ray(TM) offers unprecedented visibility into contract agreements.

Evisort's AI technology transforms legal challenges into strategic opportunities for businesses.

Upsides

Evisort's acquisition by Workday enhances platform capabilities and customer base.

Partnership with Icertis could lead to innovative solutions and market expansion.

Recognition as a 'Top Performer' highlights strong market position and customer satisfaction.

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