Customer Service Representative
Beyond FinanceSalary not specified
Full Time
Entry Level & New Grad
$70,000 – $100,000Compensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Construction, SaaS, TechnologyIndustries
Requirements
- Exceptional communication skills, both written and verbal, with the ability to interact professionally and empathetically with customers
- Strong problem-solving skills, with the ability to analyze complex issues and identify appropriate solutions
- Ability to work well under pressure, manage competing priorities, and adapt quickly to changes in a fast-paced environment
- Experience in the construction, payroll, benefits, or software industries is a plus
Responsibilities
- Manage customer support inquiries via multiple channels, including phone, email, chat, and social media, ensuring timely and efficient resolution of issues
- Collaborate closely with the sales, product development, and engineering teams to address customer feedback, product bugs, and feature requests
- Maintain and update the knowledge base, including troubleshooting guides, FAQs, and other support documentation
- Establish and maintain strong relationships with customers, consistently delivering exceptional service to promote loyalty and retention
- Stay current with industry trends and best practices in customer support, incorporating new approaches to continually enhance our service offering
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary range for the Customer Support Specialist position?
The salary range is $70K - $100K.
Is this role remote or hybrid, and what are the office requirements?
The role is hybrid, requiring 3 days a week in the office if you live within a reasonable commute to either the New York City or San Francisco offices. Otherwise, for roles listed as remote or in other cities without an office, there is no hybrid requirement, with some travel a few times a year for offsites.
What skills are required for the Customer Support Specialist role?
Key skills include managing customer inquiries across phone, email, chat, and social media with timely resolutions, collaborating with sales, product, and engineering teams, and demonstrating curiosity, urgency, and zero ego.
What is the company culture like for the Customer Support team at Miter?
The Customer Support team is tight-knit and high-trust, obsessed with helping construction teams, with a fast-paced, high-impact environment that values curiosity, urgency, zero ego, operational excellence, deep learning, and good laughs.
What makes a strong candidate for this Customer Support Specialist role?
Strong candidates have experience in customer support, especially in construction or field services, with a proactive mindset, ability to collaborate cross-functionally, and traits like curiosity, urgency, and zero ego to drive operational excellence.
Miter
Integrated HR and payroll software for construction
About Miter
Miter provides an integrated software solution designed specifically for the construction industry, focusing on streamlining administrative tasks such as onboarding, timesheets, payroll, reporting, and compliance. The platform allows construction firms to manage both W2 employees and 1099 contractors efficiently, with a mobile app that enables team members to submit timesheets directly from the field. Miter operates on a subscription-based model, offering features like e-signature functionality and automated reporting. A key differentiator is their "white glove" onboarding service, where labor compliance experts assist clients in optimizing the platform for their needs. The goal of Miter is to simplify administrative processes for construction firms, helping them save time, avoid penalties, and secure more public sector contracts.
San Francisco, CaliforniaHeadquarters
2021Year Founded
$3.2MTotal Funding
PRE_SEEDCompany Stage
Industrial & Manufacturing, Enterprise SoftwareIndustries
51-200Employees
Benefits
Health Insurance
Unlimited Paid Time Off
401(k) Retirement Plan
401(k) Company Match
Stock Options
Parental Leave
Home Office Stipend
Risks
Established HR providers entering the construction niche threaten Miter's market share.
Cybersecurity threats targeting SaaS platforms could compromise Miter's client data.
Economic downturns in construction may reduce spending on Miter's software.
Differentiation
Miter offers a unique all-in-one platform for construction HR and compliance.
The platform supports both W2 employees and 1099 contractors seamlessly.
Miter provides 'white glove' onboarding services for personalized client setup.
Upsides
Growing demand for mobile-first solutions boosts Miter's mobile app usage.
Public sector contracts emphasize compliance, aligning with Miter's strengths.
Remote work trends increase the need for digital HR solutions like Miter's.
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