Customer Support Specialist

Ukraine

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

HealthTech, HealthcareIndustries

Requirements

Proficiency in the English language at an Upper-Intermediate level or higher is required, along with exceptional communication skills and a high level of empathy. Candidates must possess strong critical thinking and accountability skills, be adaptable to change, and able to work independently and collaboratively. Proficiency in Office Suite and Google Programs is necessary, and experience in customer support or service is a plus. Applicants must reside in Ukraine.

Responsibilities

Process member requests by responding to tickets, providing information about benefits, and assisting members in utilizing them effectively. Search for doctors, clinics, and healthcare facilities to meet member needs. Interact with members via telephone and chat to provide support and care, including making outbound calls to members and providers for appointment scheduling and closing care gaps. Partner with leadership and staff to determine strategies for supporting practices and members. Deliver an exceptional customer experience to HealthJoy's American customer base.

Skills

Customer Support

Healthcare Benefits

Member Services

Communication

Problem-Solving

Scheduling

Data Entry

HealthJoy

Digital platform for virtual healthcare services

About HealthJoy

HealthJoy offers a digital healthcare platform that connects employees to various virtual healthcare services through a mobile app, available 24/7. This platform works across different benefits packages, allowing companies to maintain their existing healthcare plans while simplifying the navigation process for employees. By providing expert guidance and support, HealthJoy helps reduce healthcare costs and saves time for HR departments. The goal is to enhance the healthcare experience for businesses and their employees.

Chicago, IllinoisHeadquarters

2014Year Founded

$105.5MTotal Funding

SERIES_DCompany Stage

HealthcareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

401(k) Retirement Plan

Paid Parental Leave

Short Term Disability Insurance

Long Term Disability Insurance

Flexible Paid Time Off

HSA contribution match

Stock Options

Risks

Increased competition in the digital healthcare space could impact market share.

Data privacy risks may arise from platform integrations like with Springbuk.

Regulatory changes around AI in healthcare could require costly platform adjustments.

Differentiation

HealthJoy offers a personalized digital benefits wallet for employees.

The platform integrates existing benefits for a seamless user experience.

HealthJoy provides 24/7 access to virtual healthcare services and live support.

Upsides

HealthJoy's AI technology enhances personalized benefits guidance.

The platform's flexibility allows it to scale with company benefits offerings.

HealthJoy's partnerships expand its reach and improve healthcare outcomes.

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