Customer Support Specialist

Company: ABC Fitness Solutions

Employment Type: Full-time

Location Type: [Not Specified]

Salary: $17.00 - $18.50 USD per hour (for U.S. based candidates; actual salary may vary based on experience, qualifications, and location)

Position Overview

ABC Fitness Solutions is seeking an ambitious and customer-focused Customer Support Specialist to join our team. In this role, you will be responsible for providing exceptional support to our diverse customer base primarily through email, live chat, and phone using Zendesk. You will own customer support issues from initial contact through to resolution, operating on a 24/7 schedule, including weekends. This is an opportunity to kickstart a successful career in customer service at a global level.

Responsibilities

• Provide excellent, easy-to-understand support via various support channels.
• Identify potential technical issues and report them to the product team.
• Communicate the resolution of issues clearly and effectively to clients.
• Contribute to our knowledge base by creating articles and saved replies.
• Build positive working relationships with our diverse customer base.
• Identify and take ownership of customer problems or issues, working with the customer to mitigate or resolve them.
• Demonstrate product capability and functionality.
• Collaborate with customers and the product management team to identify new features that enhance product value.
• Maintain customer records and update details in our CRM.

Requirements

• 1 year of experience in a fast-paced, customer-facing role (experience in hospitality or retail is also valued).
• Bilingual proficiency in English and Spanish.
• Excellent customer relationship skills.
• Strong levels of empathy and the ability to understand customer pain points.
• Ability to be a team player with a great work ethic.
• Capacity to work in a high-paced, challenging environment.

What's In It For You

• Purpose-Led Company: A values-focused culture with principles like Best Life, One Team, and Growth Mindset.
• Time Off: Accrued Time Off Days.
• Days of Disconnect: Collective days off each quarter for global team rest.
• Family Leave: Parental & Pawternity Leave for new family members (two feet or four paws).
• Fitness Perk: Quarterly reimbursement for fitness activities.
• Discounts: Access to partner discounts (e.g., Dell, Microsoft).
• Health Coverage: Medical, Dental, and Vision coverage.
• EAP: Employee Assistance Program for support when needed.
• Calm App Subscription: A subscription for you and up to 4 dependents (over 16).
• And More: Numerous other benefits not listed.

Application Instructions

We encourage you to apply even if you don't meet all the listed skillsets. We are committed to diversity and passion.

Company Information

ABC Fitness Solutions is committed to bringing passion and customer focus to the business. It's fun to work in a company where people truly BELIEVE in what they're doing.

ABC’s Commitment to Diversity, Equality, Belonging, and Inclusion: ABC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are intentional about creating an environment where employees, our clients, and other stakeholders feel valued and inspired to reach their full potential and make authentic connections. We foster a workplace culture that embraces each person’s unique contributions.