Responsibilities

As the Head of Customer Support and Maintenance, you will oversee and build out the Product Support and Maintenance teams, implement cross-functional processes to support Notable’s customer base as they move to maintenance status, develop and manage the Product Operations branch focusing on process optimization and operational excellence, drive utilization management, resource allocation, ticket triage, and resolution across the team, identify and implement process improvements to enhance customer satisfaction and operational efficiency, be the primary leader for technical support escalation and resolution, occasionally interfacing directly with live customers, collaborate closely with internal teams including Customer Success and Delivery, leverage and optimize CRM and ticketing systems for effective team operations, and support and train customers on leveraging the platform to directly build and deploy solutions.