Customer Delivery Executive, Healthcare Providers
VerilySalary not specified
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, HealthtechIndustries
Requirements
- 1–2 years of experience in healthcare, customer support, or administrative roles (preferably in post-acute or long-term care)
- Excellent communication and interpersonal skills—comfortable speaking with patients, family members, and healthcare providers
- Strong organizational skills with the ability to manage multiple tasks and priorities
- Tech-comfortable; able to quickly learn internal systems
- Highly organized, empathetic, and tech-savvy
- Thrives in fast-paced, dynamic environments
Responsibilities
- Serve as the first point of contact for inbound calls to the office
- Contact patients and/or their Power of Attorneys (POAs) to obtain verbal consent for services in a professional and compassionate manner
- Track and follow up on offline devices, coordinating with facility staff and internal teams to ensure quick resolution
- Perform proactive outreach to support consent completion and device compliance metrics
- Document all interactions clearly and accurately in internal systems
- Receive, open, process, and scan incoming mail and documentation, ensuring timely distribution
- Support broader Customer Success and Operations teams with administrative and support tasks
- May include light troubleshooting of technical issues from customers
- Assist with other administrative and support tasks as needed to ensure smooth day-to-day operations
Skills
Customer Service
Inbound Call Handling
Patient Consent
Device Tracking
CRM Documentation
Administrative Coordination
Proactive Outreach
Mail Processing
Circadia Health
Health monitoring solutions for nursing facilities
About Circadia Health
Circadia Health offers health monitoring solutions for nursing facilities, using technology to detect vital biosignals like respiration from up to 8 feet away. This early warning system alerts healthcare providers in advance, allowing for timely interventions that can reduce hospitalizations. The company provides automated daily reports and integrates with Electronic Medical Records (EMR) to enhance patient care. Circadia Health's subscription-based model ensures continuous monitoring and reporting, helping clients improve health outcomes and operational efficiency.
London, United KingdomHeadquarters
2016Year Founded
$97.5MTotal Funding
CONVERTIBLECompany Stage
Biotechnology, HealthcareIndustries
51-200Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Mental Health Support
Wellness Program
401(k) Retirement Plan
Paid Vacation
Hybrid Work Options
Conference Attendance Budget
Professional Development Budget
Gym Membership
Risks
Emerging startups with similar solutions may increase competition.
Privacy concerns and regulatory scrutiny could impact operations.
Integration challenges with diverse EMR systems may cause inefficiencies.
Differentiation
Circadia offers FDA-approved contactless monitoring, unique in the healthcare market.
Their system predicts medical events days in advance, enhancing patient care.
Integration with EMR provides detailed trend analysis, improving healthcare quality.
Upsides
Growing demand for remote monitoring boosts Circadia's market potential.
AI integration enhances predictive analytics, offering timely health alerts.
Aging U.S. population increases need for advanced elder care solutions.
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