Customer Support & Fulfillment Assistant

Philippines

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Customer Service, Logistics, eCommerceIndustries

Requirements

Candidates must possess excellent English communication skills, both spoken and written, and have a clear speaking voice with minimal accent. A strong attention to detail and organizational skills are essential, as is a stable, high-speed internet connection. The ability to follow instructions and work independently is also required. Previous experience in eCommerce, customer service, or logistics, and familiarity with online order platforms and shipping tools are preferred qualifications.

Responsibilities

The Customer Support & Fulfillment Assistant will be responsible for processing refunds for online orders accurately and promptly. This includes generating and managing shipping labels for outgoing packages and answering customer phone calls with professionalism and clarity. The role also involves maintaining accurate records, following internal procedures, and collaborating with team members to ensure timely order resolution.

Skills

Customer Service

Order Fulfillment

Refund Processing

Shipping Labels

Communication Skills

Attention to Detail

Organizational Skills

eCommerce

Logistics

Online Order Platforms

Shipping Tools

Remote

Global employment platform for payroll management

About Remote

Remote.com is a global employment platform that helps businesses hire, manage, and pay employees in various countries. It simplifies international human resources tasks such as compliance, payroll, and benefits management, allowing companies to focus on their core operations. Remote.com stands out by prioritizing data security with ISO27001 certification and SOC 2 compliance, while offering a flexible pricing model that reduces manual work. The company's goal is to provide a comprehensive solution for efficiently managing international talent.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$482.5MTotal Funding

SERIES_CCompany Stage

Consulting, CybersecurityIndustries

5,001-10,000Employees

Benefits

Remote Work Options

Unlimited Paid Time Off

Flexible Work Hours

Paid Parental Leave

Mental Health Support

Stock Options

Professional Development Budget

Home Office Stipend

Company Social Events

Risks

AI-powered HR platforms like Borderless AI could threaten Remote's market share.

Competitors like Deel show rapid growth, indicating a highly competitive market.

Stablecoin payments trend could pose a risk if Remote doesn't adapt quickly.

Differentiation

Remote offers a unified platform for managing global payroll and compliance.

Remote's ISO27001 and SOC 2 certifications ensure high standards of data security.

Remote Global Benefits simplifies multi-country health insurance management with Kota's integration.

Upsides

Remote's stablecoin payments feature addresses demand for flexible international contractor payments.

Remote's entry into Japan expands its reach in high-demand international employment markets.

The global payroll solutions market is projected to reach $10.5 billion by 2030.

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