Customer Support Engineer - Mobile Apps & Cybersecurity (India)

India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, Mobile Security, SoftwareIndustries

Requirements

Candidates must possess a Bachelor's degree in Computer Science, Cybersecurity, Information Technology, or an equivalent engineering degree. A minimum of 5 years of experience in customer support and service is required. Strong understanding of mobile application development and support, including Android/iOS application development and the use of development and instrumentation tools like Android Studio and Xcode for troubleshooting, is essential. Experience with Java/related programming languages, scripting languages, and SQL database querying is necessary. Basic understanding of SaaS-based delivery models and excellent communication and collaboration skills are also required. Familiarity with mobile application security and experience in a fast-paced environment managing multiple priorities are advantageous.

Responsibilities

The Customer Support Engineer will provide technical support for Zimperium's Mobile Application Protection solution suite, acting as the technical expert for customers. Responsibilities include researching, diagnosing, and resolving customer-raised issues in a timely manner, maintaining a high level of customer satisfaction through regular updates, and taking ownership of reported customer problems to ensure resolution within defined SLAs. The role involves collaborating with cross-functional teams to troubleshoot complex technical issues, performing crash analysis, and developing and maintaining technical documentation such as troubleshooting guides and knowledge base articles. Staying updated with the latest advancements in mobile application development and support is also a key responsibility.

Skills

Mobile Application Support

Cybersecurity

Android

Technical Support

Customer Satisfaction

Problem-Solving

Analytical Skills

Team Collaboration

Zimperium

Mobile security solutions for enterprises and government

About Zimperium

Zimperium focuses on mobile security, providing solutions to protect mobile devices and applications from cyber threats. Its main product, zIPS, is a mobile threat defense software that detects and addresses threats like malware and phishing in real-time. This software is designed for enterprises and government organizations, ensuring their mobile endpoints, such as smartphones and tablets, are secure. Zimperium differentiates itself from competitors by specializing in mobile security and offering tailored consulting services to enhance clients' security strategies. The company's goal is to safeguard sensitive data across various industries, particularly in sectors like healthcare and education, where mobile security is crucial.

Dallas, TexasHeadquarters

2010Year Founded

$70.1MTotal Funding

BUYOUTCompany Stage

Consulting, CybersecurityIndustries

201-500Employees

Benefits

Hybrid Work Options

Risks

Increased competition from companies like Apple could challenge Zimperium's market position.

Sophisticated malware campaigns highlight evolving threats that could outpace current security measures.

Availability on AWS Marketplace exposes Zimperium to increased competition from other vendors.

Differentiation

Zimperium offers a mobile-first security platform for comprehensive mobile device protection.

The company provides real-time threat detection and mitigation for iOS and Android devices.

Zimperium's solutions are available on AWS Marketplace, enhancing accessibility for AWS users.

Upsides

Recognition as a leader in mobile threat defense boosts Zimperium's credibility and client attraction.

Strategic partnership with Cyvatar could expand Zimperium's reach and enhance its portfolio.

Winning Cyber Defense Magazine awards highlights Zimperium's innovation, attracting new customers.

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