[Remote] Customer Support Engineer - Endpoint/MTD (Device) & Cybersecurity (Dallas Based - Hybrid) at Zimperium

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, Mobile SecurityIndustries

Requirements

Bachelor’s in computer science, information technology, or equivalent engineering degree
5+ years (senior) or 1-3 years (junior) experience working with enterprise software solutions (startup experience desirable)
5+ years (senior) or 1-3 years (junior) experience in customer support roles, preferably with security and mobile device management solutions
Good understanding and proven experience supporting cloud-based web applications
Hands-on skills with Python, Java, and SQL scripting
At least 1-3 years experience implementing and supporting mobile application infrastructure
Strong SQL skills, Python/Java scripting, Unix skills
Prior experience with mobile apps, mobile architecture, and MDM solutions (e.g., MS-Intune, AirWatch, Mobile Iron, Citrix)
Familiarity with SIEM tools (e.g., ArcSight, Splunk)
Familiarity with cloud architecture (e.g., AWS components, Linux Containers/Docker, OpenStack, PostgreSQL, Kafka)
Self-motivated with extensive troubleshooting and debugging skills
Customer-oriented with excellent communication skills and face-to-face post-sales service experience
(Plus) Experience in mobile app delivery and deployment on iOS and Android
(Plus) Android Studio (adb, JUnit), Xcode

Responsibilities

Understand mobile applications, SaaS-based delivery models, and troubleshoot/debug customer-reported issues
Maintain high customer satisfaction, take ownership of issues through to resolution, and provide management visibility on risks
Learn the product deeply, validate customer-specific fixes and releases with QA, and develop technical documentation for customer needs
Gather customer feedback, follow escalation procedures for unresolved issues/bugs, and create JIRAs for engineering
Collaborate with customer success, development, product, DevOps, and engineering teams across time zones to address issues

Skills

Key technologies and capabilities for this role

Customer SupportTroubleshootingMobile Threat DefenseCybersecurityiOSAndroidWindowsSaaSMachine LearningJIRADebuggingTechnical Documentation

Questions & Answers

Common questions about this position

What is the work arrangement for this Customer Support Engineer role?

The position is Dallas-based and hybrid.

What technical skills are required for this position?

Required skills include strong SQL, Python/Java scripting, Unix skills, prior experience with mobile apps, mobile architecture, and MDM solutions like MS-Intune, AirWatch, Mobile Iron, Citrix, plus familiarity with SIEM tools and cloud architecture components.

What experience level is needed for this role?

Senior candidates need 5+ years of experience in enterprise software solutions and customer support roles, preferably with security and mobile device management; junior candidates need 1-3 years.

What kind of collaboration is expected in this role?

The role requires being a team player capable of collaborating with product, devops, engineering, customer success, development, and product teams across different time zones.

What makes a strong candidate for this Customer Support Engineer position?

A strong candidate is self-driven, assumes accountability for customer satisfaction, has strong technical and analytical skills for troubleshooting, a Bachelor's in computer science or equivalent, relevant experience in enterprise software and support, and hands-on skills with cloud-based applications.

Zimperium

Mobile security solutions for enterprises and government

About Zimperium

Zimperium focuses on mobile security, providing solutions to protect mobile devices and applications from cyber threats. Its main product, zIPS, is a mobile threat defense software that detects and addresses threats like malware and phishing in real-time. This software is designed for enterprises and government organizations, ensuring their mobile endpoints, such as smartphones and tablets, are secure. Zimperium differentiates itself from competitors by specializing in mobile security and offering tailored consulting services to enhance clients' security strategies. The company's goal is to safeguard sensitive data across various industries, particularly in sectors like healthcare and education, where mobile security is crucial.

Dallas, TexasHeadquarters

2010Year Founded

$70.1MTotal Funding

BUYOUTCompany Stage

Consulting, CybersecurityIndustries

201-500Employees

Benefits

Hybrid Work Options

Risks

Increased competition from companies like Apple could challenge Zimperium's market position.

Sophisticated malware campaigns highlight evolving threats that could outpace current security measures.

Availability on AWS Marketplace exposes Zimperium to increased competition from other vendors.

Differentiation

Zimperium offers a mobile-first security platform for comprehensive mobile device protection.

The company provides real-time threat detection and mitigation for iOS and Android devices.

Zimperium's solutions are available on AWS Marketplace, enhancing accessibility for AWS users.

Upsides

Recognition as a leader in mobile threat defense boosts Zimperium's credibility and client attraction.

Strategic partnership with Cyvatar could expand Zimperium's reach and enhance its portfolio.

Winning Cyber Defense Magazine awards highlights Zimperium's innovation, attracting new customers.

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