[Remote] Customer Support Engineer - Endpoint/MTD (Device) & Cybersecurity (Dallas Based - Hybrid) at Zimperium

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Bachelor’s in computer science or information technology or an equivalent engineering degree
5+ years (senior) or 1-3 years (junior) of experience working with Enterprise software solutions, startup experience desirable
5+ years’ experience (senior) or 1-3 years (junior) in customer support roles, preferably with security and mobile device management solution providers
Good understanding and proven experience in supporting cloud-based web applications
Hands-on skillsets with Python, Java and SQL Scripting
At least 1-3 years of experience implementing and supporting Mobile application infrastructure
Self-motivated, extensive troubleshooting skills and knowledge of debugging required
Customer oriented and face to face post-sales services experience with excellent communications skills
Experience in Mobile app delivery and deployment concepts on iOS and Android will be plus
Strong SQL skills, python/ java scripting, Unix skills
Prior experience with Mobile Apps, mobile architecture and MDM Solutions like MS-Intune, AirWatch, Mobile Iron, Citrix
Familiarity to SIEM tools like ArchSight, Splunk, etc
Familiarity with Cloud Architecture : Amazon Web Services components, Linux Containers / Docker, OpenStack, postgress, kaftka

Responsibilities

Understands mobile applications, SaaS based delivery models and troubleshoot /debug issues reported by the customer
Maintain a high level of customer satisfaction and take ownership of customer issues reported and seeing problems through to resolution while providing Zimperium’s management with adequate visibility on any potentials risks
Learn everything about the product, Validate Customer specific fixes and releases working with QA team, develop technical documentation for specific customer needs
Gather Customer’s feedback and follow the standard escalation procedures for unresolved product issues and bugs, creating JIRAs for engineering to work on
Work closely with customer success, development and product teams in different time zones to address customer issues
Support Customers using the solution

Skills

Zimperium

Mobile security solutions for enterprises and government

About Zimperium

Zimperium focuses on mobile security, providing solutions to protect mobile devices and applications from cyber threats. Its main product, zIPS, is a mobile threat defense software that detects and addresses threats like malware and phishing in real-time. This software is designed for enterprises and government organizations, ensuring their mobile endpoints, such as smartphones and tablets, are secure. Zimperium differentiates itself from competitors by specializing in mobile security and offering tailored consulting services to enhance clients' security strategies. The company's goal is to safeguard sensitive data across various industries, particularly in sectors like healthcare and education, where mobile security is crucial.

Dallas, TexasHeadquarters

2010Year Founded

$70.1MTotal Funding

BUYOUTCompany Stage

Consulting, CybersecurityIndustries

201-500Employees

Benefits

Hybrid Work Options

Risks

Increased competition from companies like Apple could challenge Zimperium's market position.

Sophisticated malware campaigns highlight evolving threats that could outpace current security measures.

Availability on AWS Marketplace exposes Zimperium to increased competition from other vendors.

Differentiation

Zimperium offers a mobile-first security platform for comprehensive mobile device protection.

The company provides real-time threat detection and mitigation for iOS and Android devices.

Zimperium's solutions are available on AWS Marketplace, enhancing accessibility for AWS users.

Upsides

Recognition as a leader in mobile threat defense boosts Zimperium's credibility and client attraction.

Strategic partnership with Cyvatar could expand Zimperium's reach and enhance its portfolio.

Winning Cyber Defense Magazine awards highlights Zimperium's innovation, attracting new customers.

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