Customer Support Engineer

Buenos Aires, Buenos Aires, Argentina

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Customer Experience, Enterprise SoftwareIndustries

Requirements

Candidates must have a minimum of 3 years in customer support for SaaS or technical products, with experience in the AI industry being a significant advantage. Strong communication, interpersonal, and problem-solving skills are essential, as is the ability to thrive in a fast-paced, remote environment. A foundational understanding of ChatGPT and technical products is also required.

Responsibilities

The Customer Support Engineer will provide exceptional customer support across multiple channels, troubleshoot and resolve technical issues related to AI products, and maintain comprehensive product knowledge. This role involves gathering and relaying customer feedback to the product development team and accurately documenting all customer interactions and resolutions in the CRM system. Collaboration with technical and product teams to contribute to product improvement discussions is also a key responsibility.

Skills

Customer Support

Technical Support

Troubleshooting

Problem-Solving

AI Products

Customer Service

Communication

Documentation

CRM Systems

Siena AI

Autonomous AI customer service platform for e-commerce

About Siena AI

Siena AI offers an autonomous customer service platform tailored for the commerce sector, enabling businesses to implement AI-driven support with ease. The platform integrates with existing help desk systems, allowing merchants and brands in the e-commerce market to provide timely and accurate customer service. Siena's technology utilizes advanced models from OpenAI, delivering human-like responses and cognitive reasoning capabilities. The company operates on a subscription-based model, offering various service tiers that cater to different business needs, including features like smart routing and the Siena Copilot for human agents. A key differentiator for Siena is its commitment to data security; it does not train its models on client data, ensuring the protection of sensitive information. The goal of Siena AI is to enhance customer support efficiency and accuracy for e-commerce businesses while maintaining a strong focus on privacy.

San Francisco, CaliforniaHeadquarters

2023Year Founded

$4.6MTotal Funding

SEEDCompany Stage

Enterprise Software, Cybersecurity, AI & Machine LearningIndustries

11-50Employees

Benefits

Remote Work Options

Paid Vacation

Stock Options

Company Equity

Professional Development Budget

Risks

Increased competition from companies like Discover Financial Services using generative AI.

Dependency on external partners like LTVplus for technological advancements.

New AI-driven platforms in Eastern Europe may challenge Siena AI's market position.

Differentiation

Siena AI combines human empathy with intelligent automation for customer service.

The platform integrates seamlessly with existing help desk systems for easy deployment.

Siena AI prioritizes data security by not using client data for model training.

Upsides

Siena AI raised $4.7M to develop empathic AI customer service agents.

Partnership with LTVplus enhances customer service through empathic AI.

Subscription-based model ensures steady revenue and scalable customer service operations.

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