Paddle

Customer Support Engineer

Toronto, Ontario, Canada

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Technology, Payment Processing, SaaSIndustries

Requirements

Candidates should possess more than 2 years of experience utilizing Javascript, HTML, and CSS with a solid understanding of how these technologies interact, along with good SQL knowledge and basic programming experience in Python, Ruby, or PHP. Familiarity with APIs and the ability to implement a checkout solution for testing are also required.

Responsibilities

As a Customer Support Engineer, you will provide technical support to customers and internal teams, debugging issues with Paddle implementations and expanding customer usage of the platform. You will investigate and resolve emergent issues, help customers create better integrations, advise on effective product usage, bridge the gap between customer-facing teams and Product & Engineering, dissect intricate problems, identify bugs, prioritise development efforts, and be the voice of customers, relaying feedback and challenges to the Product team to drive continuous improvement.

Skills

Javascript
HTML
CSS
SQL
Python
Ruby
PHP
API

Paddle

Platform for SaaS billing and compliance

About Paddle

Paddle simplifies software sales for SaaS companies by providing a platform that manages billing, payments, tax compliance, and customer support. Its tools allow developers to focus on product development instead of administrative tasks. Paddle's all-in-one solution includes payment processing, subscription management, invoicing, and compliance with international tax laws, helping clients streamline operations and scale efficiently. The company earns revenue through transaction fees and subscription plans, aligning its success with that of its clients. Paddle's platform is flexible, easy to configure, and offers extensive API documentation for seamless integration. It also supports webhook notifications for real-time updates. The goal of Paddle is to be a vital partner for software companies aiming to grow internationally while managing the complexities of tax and compliance.

Key Metrics

London, United KingdomHeadquarters
2012Year Founded
$283.4MTotal Funding
SERIES_DCompany Stage
Enterprise Software, FintechIndustries
201-500Employees

Benefits

Competitive compensation & share options
Private healthcare & mental health coaching
Flexible time off
Learning & development
Family leave
Wellbeing points
Transportation subsidies
Home workstation budget

Risks

Emerging payment platforms may erode Paddle's market share.
Slower SaaS industry growth could impact Paddle's transaction-based revenue model.
Rising churn rates in SaaS could lead to decreased revenue for Paddle.

Differentiation

Paddle offers a unique Merchant of Record model for SaaS companies.
The platform integrates billing, payments, and tax compliance into a single solution.
Paddle's API and webhook features enable seamless integration for developers.

Upsides

Paddle's AI Launchpad supports the growing trend of AI-powered SaaS solutions.
The new billing features cater to the demand for hyperlocalised payments.
Paddle's all-in-one platform is attractive amid rising churn rates and tighter budgets.

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