Developer Support Engineer
Privy- Full Time
- Junior (1 to 2 years)
Candidates should possess more than 2 years of experience utilizing Javascript, HTML, and CSS with a solid understanding of how these technologies interact, along with good SQL knowledge and basic programming experience in Python, Ruby, or PHP. Familiarity with APIs and the ability to implement a checkout solution for testing are also required.
As a Customer Support Engineer, you will provide technical support to customers and internal teams, debugging issues with Paddle implementations and expanding customer usage of the platform. You will investigate and resolve emergent issues, help customers create better integrations, advise on effective product usage, bridge the gap between customer-facing teams and Product & Engineering, dissect intricate problems, identify bugs, prioritise development efforts, and be the voice of customers, relaying feedback and challenges to the Product team to drive continuous improvement.
Platform for SaaS billing and compliance
Paddle simplifies software sales for SaaS companies by providing a platform that manages billing, payments, tax compliance, and customer support. Its tools allow developers to focus on product development instead of administrative tasks. Paddle's all-in-one solution includes payment processing, subscription management, invoicing, and compliance with international tax laws, helping clients streamline operations and scale efficiently. The company earns revenue through transaction fees and subscription plans, aligning its success with that of its clients. Paddle's platform is flexible, easy to configure, and offers extensive API documentation for seamless integration. It also supports webhook notifications for real-time updates. The goal of Paddle is to be a vital partner for software companies aiming to grow internationally while managing the complexities of tax and compliance.