Customer Support Engineer at InMobi

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, TechnologyIndustries

Requirements

Skilled and independent engineering resource with technical expertise in SMPP protocol
API and SQL working knowledge
SMS, HLR, Number lookup knowledge is a must
Experience in products like WhatsApp, Chatbot, Email, Voice technical support will be a plus
Empathetic, technically skilled problem solvers with curiosity for digging to the root of problems

Responsibilities

Provide technical assistance and post-sales support to customers (for the whole CPaaS and SaaS portfolio of products)
Troubleshoot technical problems and resolve any kind of technical issues with desired quality and customer satisfaction standard
Perform platform and product troubleshooting
Coordinate with internal technical resources to resolve complex technical issues when needed (Engineering, Professional Services)
Analyze and report product/platform bugs and malfunctions
Prepare on demand reports of higher complexity (SQL querying)
Respond to customer queries in a timely and accurate way in line with service level agreements
Identify customer needs and help customers use specific features and functionalities on Infobip Platform and Product portfolio
Manage expectations and proactively inform customers about technical incidents, delays in delivery and/or issues they are having with the Service
Create and update support related technical documentation, customer details and know-how, and share with all the teams and technical community
Share feature requests and provide customer and product usage feedback to Product Development
Participate in Continuing Education sessions
Be fully versed on Infobip products, platform, and integrations
Mentor and onboard junior team members and newcomers

Skills

SQL

SMPP

CPaaS

SaaS

Troubleshooting

Cloud Communications

InMobi

Mobile advertising and programmatic solutions provider

About InMobi

InMobi specializes in mobile advertising and marketing technology, focusing on the automated buying and selling of ad space within mobile applications. Their platform allows media buyers and marketers to efficiently purchase ad space to reach specific audiences, while app publishers can monetize their applications by selling ad space. InMobi offers a range of advertising solutions, including demand-side platforms (DSPs) for buyers and supply-side platforms (SSPs) for publishers, along with analytics tools to enhance ad performance and minimize fraud. Unlike many competitors, InMobi also provides educational resources through InMobi U, helping clients understand the in-app programmatic ecosystem. The company's goal is to optimize ad revenue for both advertisers and publishers while establishing itself as a leader in mobile advertising education.

Kadubeesanahalli, IndiaHeadquarters

2007Year Founded

$214.6MTotal Funding

DEBTCompany Stage

Consumer Software, Education, EntertainmentIndustries

11-50Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Unlimited Paid Time Off

Flexible Work Hours

Wellness Program

Free Lunch

Pet Insurance

Employee Assistance Program

Risks

Increased competition from local players like VerSe in the digital marketing space.

Potential over-reliance on debt financing could impact financial stability.

Pressure to deliver on AI-driven expansion could strain resources if not managed well.

Differentiation

InMobi offers a comprehensive suite of advertising solutions for advertisers and publishers.

The company provides advanced analytics and optimization tools to improve ad performance.

InMobi's partnership with Scope3 pioneers green media offerings, attracting eco-conscious brands.

Upsides

InMobi secured $100 million to enhance AI capabilities for sophisticated ad targeting.

The company is recognized as a 'Strong Performer' in the sell-side platform market.

InMobi's planned IPO indicates strong market confidence and potential capital for expansion.

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