Customer Experience Associate
TecovasSalary not specified
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Gambling & CasinosIndustries
Position Overview
- Location Type: Remote
- Job Type: Other
- Salary: Not specified
Blaze, the fastest growing casino in LATAM!, is seeking a talented Customer Support Agent to join our dynamic team and help us continue our growth. Blaze.com, founded in 2019, is revolutionizing the iGaming landscape by seamlessly integrating social connections into the gaming experience. Driven by a team of dedicated entrepreneurs, the platform boasts over 2,000 games and a thriving community of more than 2 million registered players.
Requirements
- Language: Fluent in English, knowledge in other languages is a plus. Native in Portuguese.
- Typing Speed: Proficient in typing and computer navigation skills: at least a typing speed of 25 WPM.
- Customer Service: Customer orientation and ability to adapt/respond to different types of characters.
- Communication & Problem-Solving: Excellent communication and problem-solving skills.
- Positive Attitude: Ability to find the positive in any situation.
- Attentiveness & Patience: Attentiveness and patience.
- Multitasking & Time Management: Ability to multitask, prioritize, and manage time effectively.
- Interpersonal Skills: Interpersonal and customer service skills.
- Work Ethic: Willingness to achieve goals and self-improvement.
- Schedule: Willingness to work on a shifting schedule which varies for 24 hours / 7 days a week operations coverage, up to 44-48 hours per week.
Responsibilities
- Answer incoming requests from customers through live chat and email.
- Identify and assess customers' needs to achieve satisfaction.
- Engage in conversation and delight customers.
- Answer a high volume of requests daily.
- Know our products inside and out to provide accurate information.
- Build positive relationships by going above and beyond with customer service.
- Handle all questions, requests, or concerns appropriately.
- Contribute to team effort by accomplishing related results as needed.
- Work with a team of CSRs and other departments to find appropriate solutions.
Benefits
- 100% Remote work
- Paid time off
Additional Details
- Employment Type: Other
- Workplace: Remote
- Language: English
- Department: Operations
- Published: 2025-04-09
- Remote: Yes
Skills
Customer Service
Communication
Problem-Solving
Typing (25 WPM)
Computer Navigation
Interpersonal Skills
Multitasking
Time Management
Patience
Language Skills (English, Portuguese)
Braze
Customer engagement platform for marketers
About Braze
Braze provides a customer engagement platform that helps brands connect with their customers effectively. The platform allows marketers to gather and utilize data from various sources to engage customers in real-time across multiple channels. Key features include cross-channel messaging, journey orchestration, and AI-driven experimentation to optimize marketing efforts. Unlike many competitors, Braze focuses on creating personalized experiences for users, catering to a wide range of clients from small businesses to large enterprises. The goal of Braze is to enhance consumer relationships and improve brand loyalty through effective engagement strategies.
New York City, New YorkHeadquarters
2011Year Founded
$177.7MTotal Funding
IPOCompany Stage
Data & Analytics, Consumer Software, AI & Machine LearningIndustries
1,001-5,000Employees