Manager, Customer Support
Boulevard- Full Time
- Junior (1 to 2 years)
Candidates must be fluent in English, with knowledge of other languages being a plus, and be native in Portuguese. They should possess proficient typing and computer navigation skills, with a typing speed of at least 25 WPM, along with strong customer orientation, communication, problem-solving, and interpersonal skills. Applicants must be attentive, patient, able to multitask, prioritize, and manage their time effectively, demonstrating a willingness to achieve goals and engage in self-improvement, and be willing to work on a shifting schedule up to 44-48 hours per week.
The Customer Support Agent will be responsible for answering customer inquiries through live chat and email, identifying and assessing customer needs to ensure satisfaction, engaging in conversation to delight customers, providing accurate information about products, building positive relationships through exceptional customer service, contributing to team efforts by finding appropriate solutions, and working with other departments to address customer concerns.
Customer engagement platform for marketers
Braze provides a customer engagement platform that helps brands connect with their customers effectively. The platform allows marketers to gather and utilize data from various sources to engage customers in real-time across multiple channels. Key features include cross-channel messaging, journey orchestration, and AI-driven experimentation to optimize marketing efforts. Unlike many competitors, Braze focuses on creating personalized experiences for users, catering to a wide range of clients from small businesses to large enterprises. The goal of Braze is to enhance consumer relationships and improve brand loyalty through effective engagement strategies.