Customer Support Agent - Portugal at Platform Science

Portugal

Apply Now

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Transportation, IoT, Supply ChainIndustries

Requirements

Fluent Portuguese and Spanish, and proficient English, with the ability to use all languages in formal verbal and written communication
Comfortable working in an IT and software environment, with the capacity to learn technical processes quickly
High level of organizational skills, pro-activity, and reliability
Willingness to learn new products and procedures, with an adaptable mindset
Strong communication skills and patience for working with customers via phone and email
High level of pro-activity to manage time-sensitive support requests effectively and promptly
Detail-oriented and reliable, particularly when adhering to support and escalation policies
Customer-focused approach, always aiming to find a correct and timely solution

Responsibilities

Handling all support calls via triage, ensuring no calls are rejected, and managing tickets in assigned language queues (FIFO)
Performing initial analysis of reported technical issues and conducting validation calls with customers and follow up with installers
Managing Return Authorizations (RA) tickets according to established procedures
Adhering to strict escalation and support policies to ensure prompt resolution or proper hand-off
Communicating effectively and professionally with customers through various channels (phone, email, tickets)

Skills

Customer Support

Technical Support

Ticket Management

Phone Support

Email Support

Issue Triage

Escalation Procedures

Platform Science

Fleet management solutions for large operators

About Platform Science

Platform Science offers a configurable open platform for the transportation industry, focusing on telematics and fleet management solutions. Their products include a connected vehicle platform, mobile device management, and a fleet management portal, which help large fleet operators transition from outdated systems to more advanced technology. These tools enable fleet operators to manage mobile devices and applications, monitor operations, and ensure safety and maintenance through a single portal. Unlike competitors, Platform Science emphasizes ease of use and quick deployment, making it accessible for clients. The goal is to enhance efficiency, improve the driver experience, and provide future-proof solutions for fleet management.

San Diego, CaliforniaHeadquarters

2015Year Founded

$350.1MTotal Funding

LATE_VCCompany Stage

Automotive & Transportation, Enterprise SoftwareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Risks

Emerging IoT fleet management startups increase competition in the market.

Economic downturns may reduce investment in fleet management technologies.

Reliance on OEM partnerships poses risks if relationships are disrupted.

Differentiation

Platform Science offers a configurable open platform for modern telematics solutions.

The company provides enterprise-grade applications tailored for large fleet operators.

Platform Science's platform is easy to use and ready out of the box.

Upsides

Platform Science raised $125 million to accelerate innovation in transportation.

Partnerships with OEMs and companies like Averitt enhance their market position.

ISO 27001 certification boosts trust and compliance in fleet management.

Land your dream remote job 3x faster with AI

Try Jobo Free