Customer Success Specialist | Housing at EliseAI

New York, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

HousingIndustries

Requirements

1–3 years of professional experience in customer-facing, project coordination, or support roles
Strong communication skills and a clear, organized working style
Comfortable navigating ambiguity and collaborating across multiple teams
Interest in growing into a full Customer Success Manager role over time
Experience in SaaS, real estate, or healthcare industries is a plus
Eagerness to develop deep product expertise to better support customer outcomes
Familiarity with tools like PlanHat, Zendesk, Slack, or similar platforms is a plus
Willingness to work in person at our office 4-5 days a week

Responsibilities

Partner with Customer Success Managers to onboard customers, aligning on key goals and ensuring successful implementation
Develop deep knowledge of the EliseAI platform to guide customers effectively and provide insight-driven recommendations
Proactively engage with customers to drive product adoption, satisfaction, and long-term retention
Monitor usage data, feedback, and health metrics using tools like PlanHat, Zendesk, and Slack to identify risks and opportunities; share insights and recommend action plans
Host and support onboarding webinars, customer training sessions, and other scaled engagement initiatives
Collaborate cross-functionally with Product, Support, and Sales teams to troubleshoot issues and advocate for customer needs
Recommend and help implement process improvements to increase team efficiency and elevate the customer experience
Contribute to Customer Success strategy by identifying patterns, risks, gaps, and scalable practices that benefit the broader customer base and help customers realize success and ROI

Skills

Key technologies and capabilities for this role

ZendeskSlackPlanHatCustomer OnboardingCustomer EngagementProduct AdoptionUsage AnalyticsWebinarsCustomer Retention

Questions & Answers

Common questions about this position

What is the salary for the Customer Success Specialist role?

This information is not specified in the job description.

Is this Customer Success Specialist position remote or onsite?

The position is onsite.

What skills are required for the Customer Success Specialist role?

Required skills include 1–3 years of professional experience in customer-facing, project coordination, or support roles, strong communication skills and a clear, organized working style, and comfort navigating ambiguity while collaborating across teams.

What is the company culture like at EliseAI?

EliseAI seeks individuals excited by working really hard on impactful problems in housing and healthcare, with a driven team focused on high-impact solutions that improve quality of life.

What makes a strong candidate for this Customer Success Specialist position?

Strong candidates have 1–3 years in customer-facing roles, strong communication skills, comfort with ambiguity and cross-team collaboration, and interest in growing into a full Customer Success Manager role, with SaaS, real estate, or healthcare experience as a plus.

EliseAI

Conversational AI solutions for businesses

About EliseAI

EliseAI provides conversational artificial intelligence solutions tailored for businesses in the real estate and healthcare sectors. The platform automates customer interactions and operational workflows, integrating with existing systems like Property Management Systems and Customer Relationship Management systems. For real estate clients, EliseAI streamlines the leasing process with tools for automated tour scheduling and virtual tour management, allowing potential renters to receive responses and schedule appointments 24/7. In healthcare, EliseAI acts as an AI assistant to manage patient inquiries and appointment scheduling, enhancing efficiency in medical facilities. The company operates on a Software-as-a-Service model, charging subscription fees based on service levels and customization. EliseAI's goal is to improve operational efficiency and customer satisfaction by automating routine tasks and providing valuable insights through analytics.

New York City, New YorkHeadquarters

2017Year Founded

$138MTotal Funding

SERIES_DCompany Stage

Enterprise Software, AI & Machine Learning, Real Estate, HealthcareIndustries

201-500Employees

Benefits

Equity in the company in the form of stock options

Medical, Dental and Vision premiums covered at 100%

Fully paid parental leave

Commuter benefits

401k benefits

Monthly fitness stipend

Fun company social events through our Elise and the City program

Unlimited vacation and paid holidays

Risks

Increased competition from companies like Colleen AI and Funnel may erode market share.

Expansion into healthcare faces challenges due to regulatory requirements and integration issues.

Reliance on proprietary technology poses risks if competitors develop superior solutions.

Differentiation

EliseAI integrates seamlessly with PMS, CRM, and calendar applications for efficient communication.

The platform handles 50% of tour appointments, with 27% scheduled after business hours.

EliseAI supports multiple languages, enhancing its utility in diverse markets.

Upsides

EliseAI's Series D funding of $75M boosts its market expansion and product development.

The platform's AI-driven predictive analytics improve rental pricing and occupancy forecasting.

Growing demand for AI in telehealth services aligns with EliseAI's HealthAI expansion.

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