Customer Success Specialist at Andersen Corporation

Washington, Utah, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Manufacturing, TechnologyIndustries

Requirements

High School Diploma or Equivalent (Associates degree a plus) with a solid Commercial, Digital or Technical competency
In-depth understanding of portals, AI-driven support tools, remote diagnostics, and self-service platforms
Excellent communication and presentation skills; ability to simplify complex technologies
Willingness to travel to customer sites and adapt to diverse operational environments
Proven experience in customer-facing training, enablement, or digital transformation roles (preferred)
Familiarity with Genie 360 DCX or similar digital solutions platforms (preferred)

Responsibilities

Deliver tailored training sessions on Genie 360 DCX tools, portals and apps including but not limited to Self-Quote & Ordering, Serial Hub, Genie Assist, MyMachines, and LXP
Guide users through AI-powered self-service workflows such as parts identification, troubleshooting, and predictive maintenance
Provide interactive tutorials, audiovisual guides, and real-time support during onboarding
Act as a change agent to increase the velocity of technology adoption across strategic accounts
Monitor usage metrics (e.g., Calls vs Clicks, % of self-serve events) and identify areas for improvement
Collaborate with customer stakeholders to embed digital workflows into daily operations
Collect and analyze user feedback to refine training materials and improve platform usability
Provide feedback to TechPubs to fill gaps and inconsistencies in manuals and to provide accurate customer-facing information or AI guidance
Partner with IT, product, and support teams to relay insights and contribute to roadmap evolution
Champion the benefits of Genie’s digital solutions, emphasizing cost savings, reducing downtime, and minimizing TCO to enhance productivity
Promote a culture of digital self-sufficiency and proactive support

Skills

Genie 360 DCX

Self-Quote & Ordering

Serial Hub

Genie Assist

MyMachines

LXP

AI-powered self-service

parts identification

troubleshooting

predictive maintenance

usage metrics

customer training

presentation skills

remote diagnostics

Andersen Corporation

Specializes in replacement windows and doors

About Andersen Corporation

Renewal by Andersen specializes in replacing windows and doors for homeowners looking to improve their homes. They offer a variety of styles and colors, focusing on high-quality, energy-efficient products. The process begins with a consultation where customers can use an Augmented Reality tool to visualize how different options will look in their homes. After selecting products, precise measurements are taken for a custom fit, and professional technicians handle the installation. This company stands out from competitors by providing a complete service from consultation to installation, ensuring customer satisfaction. Their goal is to enhance the aesthetics, functionality, and energy efficiency of homes while maintaining a strong reputation for quality, as shown by their awards.

Cottage Grove, MinnesotaHeadquarters

1995Year Founded

VENTURE_UNKNOWNCompany Stage

VR & AR, Consumer GoodsIndustries

5,001-10,000Employees

Risks

Rising raw material costs could squeeze profit margins.

Labor shortages may delay project timelines and increase costs.

Emerging smart window technologies could impact market share.

Differentiation

Renewal by Andersen uses Augmented Reality for customer consultations, enhancing decision-making.

The company offers a complete service from consultation to professional installation.

Renewal by Andersen is recognized for high customer satisfaction, winning multiple J.D. Power awards.

Upsides

Increased demand for energy-efficient home improvements boosts market growth.

Expansion into Locust Grove, Georgia, with a $420 million investment enhances capacity.

Growing interest in eco-friendly materials aligns with Andersen's sustainable product offerings.

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