Customer Success Specialist, Dealer Club

United States

Apply with AI Apply

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, BiotechnologyIndustries

Requirements

Candidates should possess a Bachelor's degree or equivalent experience in operations, business administration, or a related field. Proven experience in case management, conflict resolution, and strong customer service, preferably within the automotive industry, is essential. A deep understanding of automotive auction industry operations and knowledge of vehicle auction arbitration are also required.

Responsibilities

The Customer Success Specialist will handle inbound calls related to auction disputes, transportation questions, and other inquiries, providing prompt and accurate solutions. Responsibilities include maintaining detailed records of client interactions and compliance documentation, communicating effectively with internal teams and external partners, and supporting continuous improvement initiatives in dispute resolution and operational processes. The specialist will also assist with audits and reporting, and adapt to evolving role requirements as directed by leadership.

Skills

Customer Success

Communication

Detail-oriented

Proactive

Cars Commerce

Online marketplace for buying and selling cars

About Cars Commerce

Cars Commerce operates as a digital marketplace in the automotive industry, connecting consumers who want to buy or sell cars with automotive businesses like dealerships and manufacturers. The platform provides consumers with essential information about vehicles, including product details, pricing, and seller locations, helping them make informed purchasing decisions. For automotive businesses, Cars Commerce offers insights and data on market trends and consumer behavior, which can enhance their sales strategies. The company generates revenue through advertising and subscription fees from these businesses for services like listings and access to consumer analytics. By utilizing technology and data, Cars Commerce aims to improve the efficiency and effectiveness of the car buying and selling process for both consumers and businesses.

Chicago, IllinoisHeadquarters

1998Year Founded

IPOCompany Stage

Data & Analytics, Automotive & TransportationIndustries

1,001-5,000Employees

Risks

Increased competition from platforms like Cars24 threatens Cars.com's market share.

Cars24's vehicle scrappage scheme may attract environmentally conscious consumers away from Cars.com.

Continuous innovation is required to maintain user engagement against competitors' superior alternatives.

Differentiation

Cars.com offers a comprehensive platform for both car buyers and sellers.

The platform provides valuable insights and data to automotive businesses.

Cars.com is recognized for its extensive EV-related content and services.

Upsides

Increased consumer interest in EVs boosts demand for Cars.com's listings and reviews.

AI-driven personalization enhances user experience and engagement on Cars.com.

The shift towards subscription-based car ownership creates new service opportunities for Cars.com.

Land your dream remote job 3x faster with AI

Try Jobo Free