Customer Success Specialist

Position Overview

• Location Type: Remote
• Job Type: Full-Time
• Location: Turkey
• Team: B2B - Customer Success

Cambly is a global EdTech company dedicated to helping millions of language learners achieve fluency through on-demand, 1-on-1 English conversation practice with native speakers. As we expand our B2B offerings, we are seeking a passionate and proactive Customer Success Specialist to support our enterprise learners and administrators in Turkey. This role is critical in driving engagement, retention, and success within our B2B customer base.

Responsibilities

• Lead onboarding sessions for students to ensure a smooth start and successful setup of tutor matching and learning paths.
• Drive platform engagement through proactive outreach, regular check-ins, and platform training sessions.
• Support administrators by managing day-to-day inquiries and requests, providing timely and effective solutions.
• Recommend usage optimizations, such as seat reallocations and learning strategy adjustments, to maximize value.
• Monitor learner progress (e.g., level test completions, session consistency), intervening when needed to keep learners on track.
• Celebrate learning milestones and progress with students and administrators to sustain motivation and satisfaction.
• Generate and share reports, including monthly utilization data, satisfaction summaries, and success stories.
• Run surveys to collect actionable feedback from both students and administrators.
• Identify at-risk accounts early and partner with the Account Manager to mitigate churn risks.
• Track support tickets and escalate recurring issues or platform-related trends to internal teams.
• Report performance against key KPIs such as platform utilization, learner satisfaction, and retention.

Requirements

• 2–3 years of proven experience in a Customer Success or Account Management role, preferably in B2B or EdTech environments.
• Exceptional communication and interpersonal skills with a strong client-first mindset.
• Highly analytical and data-driven, with the ability to interpret patterns and draw actionable insights.
• Proactive problem-solver with excellent organizational skills and experience managing client accounts.
• Comfortable working with technology and digital platforms; able to lead product training sessions and troubleshoot issues independently.
• Fluency in Turkish and proficiency in English (spoken and written).
• Must be based in Turkey and familiar with the local market and educational context.

Why Cambly?

• A mission-driven company making English accessible worldwide.
• Fast-paced, high-impact environment with global team collaboration.
• Opportunity to support meaningful learning outcomes for students and institutions.
• Competitive compensation and stock options in a growing Pre-IPO company.