Customer Success Manager, Team Lead
UdacitySalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
EdTechIndustries
Requirements
Candidates should have 2-3 years of experience in Customer Success or Account Management, preferably in B2B or EdTech environments. They must possess exceptional communication and interpersonal skills, a client-first mindset, and be analytical and data-driven with the ability to interpret patterns and draw actionable insights. Fluency in Turkish and proficiency in English (spoken and written) are required, and candidates must be based in Turkey and familiar with the local market and educational context.
Responsibilities
The Customer Success Specialist will lead onboarding sessions for students, drive platform engagement through proactive outreach and training, support admins with inquiries and requests, recommend usage optimizations, monitor learner progress and intervene when needed, celebrate learning milestones, generate reports, run surveys, identify at-risk accounts, track support tickets, and report performance against key KPIs. They will also partner with the Account Manager to mitigate churn risks and escalate recurring issues to internal teams.
Skills
Customer Success
Account Management
Client Communication
Platform Training
Data Reporting
Problem-Solving
Proactive Outreach
Cambly
Online platform for English language tutoring
About Cambly
Cambly provides an online platform for learning English through one-on-one video chat sessions with native English speakers. Users can sign up for various subscription plans that offer different amounts of tutoring time, allowing them to choose options that fit their learning needs and budgets. The platform is user-friendly, enabling learners to connect with tutors instantly without prior scheduling, which is ideal for busy individuals. Cambly also offers specialized courses for children and provides services to organizations looking to enhance their employees' English proficiency. This combination of individual and B2B services sets Cambly apart from competitors, as it caters to a wide range of learners. The goal of Cambly is to make English language learning accessible and convenient for everyone.
Key Metrics
San Francisco, CaliforniaHeadquarters
2013Year Founded
$118.7MTotal Funding
LATE_VCCompany Stage
EducationIndustries
1,001-5,000Employees