d) at StepStone Group

Düsseldorf, North Rhine-Westphalia, Germany

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Recruiting, HR Technology, Online PlatformsIndustries

Requirements

Abgeschlossenes Studium oder kaufmännische Ausbildung sowie 1–2 Jahre Erfahrung in Kundenservice, Vertrieb oder Online-Marketing, idealerweise in einem HR-, vertriebs- oder serviceorientierten Umfeld
Erste Erfahrung in der Umsetzung eigener Projekte sowie im Umgang mit CRM-Systemen, Dashboards und Reports
Sicheres Auftreten, lösungsorientiertes Denken und strukturierte Arbeitsweise (Kommunikationsstärke & Beratungskompetenz)
Kundenorientierung und Kreativität für innovative Lösungen und passgenaue Services
Sicherer Umgang mit MS Office (PowerPoint, Excel, Word) sowie Interesse an digitalen Tools und Systemen (technisches Verständnis & digitale Affinität)
Erfahrung in B2B-SaaS-Umgebungen, idealerweise in einer Post-Sales- oder Service-Rolle

Responsibilities

Innovative Serviceleistungen entwickeln – konzipieren, testen und implementieren neuer Ansätze, um den Customer Success auf das nächste Level zu bringen
Maßnahmen umsetzen & Erfolge messen – neue Services operativ umsetzen und deren Erfolg anhand relevanter KPIs analysieren
Kund*innen betreuen & Bedürfnisse erkennen – durch regelmäßige Gespräche Potenziale identifizieren und entwickelte Lösungen validieren
Schnittstelle zwischen Teams & Stakeholdern – gemeinsam mit internen Abteilungen Strategien entwickeln, um Retention, Churn-Rate und Marktanteile zu optimieren
Impulse für neue Services setzen – mit Innovationsgeist und proaktiver Herangehensweise frische Ideen einbringen und die Weiterentwicklung der Services vorantreiben

Skills

Key technologies and capabilities for this role

Customer SuccessProject ManagementService DevelopmentKPI AnalysisStakeholder ManagementRetention StrategiesChurn AnalysisInnovation Management

Questions & Answers

Common questions about this position

Is this position remote or on-site?

The position is on-site at the Düsseldorf location.

What qualifications and experience are required for this role?

Candidates need a completed degree or commercial training with 1-2 years of experience in customer service, sales, or online marketing, preferably in HR, sales, or service-oriented environments. Additional requirements include project management experience, analytical thinking with CRM systems and dashboards, strong communication skills, customer orientation, creativity, technical understanding of MS Office, and ideally B2B SaaS experience.

What is the salary or compensation for this role?

This information is not specified in the job description.

What is the team and work environment like at StepStone?

You will be part of a dynamic team in Düsseldorf that shapes customer success through innovative and strategic initiatives, working closely with various departments in a global tech job platform environment focused on continuous innovation.

What makes a strong candidate for this Customer Success Solutions Manager role?

Strong candidates have 1-2 years in customer service, sales, or online marketing, project management experience with CRM and analytics tools, excellent communication and customer-oriented creativity, plus familiarity with MS Office and ideally B2B SaaS environments.

StepStone Group

Global private markets investment firm

About StepStone Group

StepStone Group manages a large amount of private capital, totaling over $91 billion, with around $24 billion in assets under management. The firm specializes in private markets, focusing on various investment strategies including private equity, infrastructure, real assets, real estate, and private debt. StepStone creates tailored investment portfolios for sophisticated investors by using a disciplined research approach that combines primary investments, secondary market purchases, and co-investments. This comprehensive strategy sets StepStone apart from competitors, as it emphasizes customization and thorough research to meet the specific needs of its clients. The goal of StepStone is to provide effective investment solutions that maximize returns for its clients.

New York City, New YorkHeadquarters

2007Year Founded

$8,091.2MTotal Funding

IPOCompany Stage

Venture Capital, Financial Services, Real EstateIndustries

501-1,000Employees

Benefits

Health Insurance

401(k) Retirement Plan

Mental Health Support

Paid Vacation

Wellness Program

Risks

AI-powered investment platforms may challenge StepStone's traditional strategies.

StepStone's cybersecurity involvement may increase exposure to cyber threats.

Shift towards AI-native platforms requires StepStone to adapt investment strategies.

Differentiation

StepStone Group offers customized exposure to private real estate investments.

The firm manages over US$91 billion in private capital allocations globally.

StepStone integrates primaries, secondaries, and co-investments in its portfolio strategies.

Upsides

Growing interest in AI solutions can enhance StepStone's investment strategies.

AI-driven risk management trends offer new opportunities for StepStone's portfolio.

Expansion in cybersecurity intelligence can improve StepStone's security measures.

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