Customer Success Engineer - Field Engineering
Red Cell PartnersSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
CybersecurityIndustries
Requirements
Candidates should possess a Bachelor’s degree and 1-2 years of relevant experience in Customer Success Operations, Business Operations, Marketing Operations, or Finance. They must be a self-starter capable of thriving in a high-pressure, fast-paced environment, detail-oriented, and a strong team contributor able to work independently and cross-functionally. Strong interpersonal, verbal, and written communication skills are required, along with proficiency in Microsoft Office Suite and/or Google Apps, and experience with CRM, Customer Success Management, and/or Support Case Management tools.
Responsibilities
As a Customer Success Operations Analyst, the individual will execute operational activities to support Customer Success, including reviewing price quotes, assigning account team members, and formatting customer communications. They will work closely with Customer Success and cross-functional teams to ensure effective execution of these activities, develop and maintain a deep understanding of Customer Success tools and processes, provide internal end-user support for these tools, and identify areas for process improvement and propose solutions to increase efficiency and scalability.
Skills
Customer Success tools
Operational activities
Process improvement
Customer communications
Cross-functional collaboration
Crowdstrike
Cloud-native endpoint security solutions provider
About Crowdstrike
CrowdStrike specializes in cybersecurity, focusing on protecting businesses from cyber threats through cloud-native endpoint security solutions. Their main product, the Falcon platform, includes services like Falcon Pro, which replaces traditional antivirus with next-generation antivirus that integrates threat intelligence, Falcon Insight for endpoint detection and response, and Falcon Device Control to manage connected devices. Unlike many competitors, CrowdStrike's services are subscription-based, allowing clients to choose different levels of protection based on their needs. The company serves a diverse clientele, including many Fortune 100 companies, and is recognized as a leader in the cybersecurity field, known for its effectiveness in threat detection and response.
Key Metrics
Austin, TexasHeadquarters
2011Year Founded
$468MTotal Funding
IPOCompany Stage
Enterprise Software, CybersecurityIndustries
5,001-10,000Employees