Customer Success Manager, US DOD at Dataminr

Arlington, Virginia, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Defense, GovernmentIndustries

Requirements

Ability to obtain a Secret clearance at a minimum
Bachelor's degree or equivalent relevant experience in a related field AND 5-8 years of customer success/account management experience OR experience implementing and leading military accounts, programs, or operations supporting senior military leaders
Specific experience supporting the public sector, including but not limited to the US Department of Defense
Knowledge and/or experience with publicly available information and the real-time alerting needs of public sector organizations, including but not limited to military, law enforcement or emergency management
Outstanding ability to communicate both orally and written complex concepts to a wide range of audiences, including technical and non-technical customers within the Software/SaaS space or with senior military leaders and decision makers in the form of a presentation
High level of accountability and the ability to execute independently on multiple tasks

Responsibilities

Expand the scope and scale of First Alert adoption, while driving successful customer outcomes within your assigned portfolio, ensuring retention, renewals, and customer satisfaction
Design and implement scalable programs that seamlessly integrate First Alert into customer workflows, and align with customer’s enterprise level objectives
Develop and maintain relationships across your account portfolio through capability briefings, product demonstrations, trainings, and execution of playbooks / regular check-ins
Serve as a First Alert platform expert ensuring customer engagements support organizational goals and drive positive outcomes for the customer beyond basic platform features and functionality
Collect customer feedback and clearly articulate recommendations for First Alert product development to our engineering and product teams
Successfully leverage data-driven metrics and reporting to understand and stay ahead of risks and opportunities that impact retention and growth
Drive First Alert product adoption, renewal, and usage among First Alert customers and build a strategy to foster account growth while developing leads for both Direct API and Connectors for the DoD Sales Team

Skills

Customer Success

Account Management

Product Adoption

Customer Retention

Renewals

National Security

Cybersecurity

Big Data

Publicly Available Information

API

Connectors

Sales Strategy

Dataminr

Real-time AI for risk detection and alerts

About Dataminr

Dataminr leverages artificial intelligence to detect early signs of significant events and emerging risks from publicly available data in real-time. Its platform provides insights to businesses, public sector organizations, and newsrooms, helping them respond proactively to potential threats and uncover stories before they become mainstream. The technology utilizes deep learning and multi-modal AI fusion to enhance event detection accuracy by analyzing various data types together. Dataminr operates on a business-to-business model and aims to empower organizations to effectively manage risks and respond to high-impact events.

New York City, New YorkHeadquarters

2009Year Founded

$1,023.3MTotal Funding

SERIES_FCompany Stage

Data & Analytics, AI & Machine LearningIndustries

501-1,000Employees

Risks

Complex maritime environments may challenge Dataminr's integration with Windward's platform.

New CEO Brian Gumbel may introduce strategic shifts disrupting current operations.

ReGenAI's launch may face scrutiny over data privacy and ethical concerns.

Differentiation

Dataminr uses deep learning and multi-modal AI fusion for accurate event detection.

The platform provides real-time alerts from diverse sources, including social media and the dark web.

Dataminr's ReGenAI regenerates textual descriptions in real-time, enhancing AI innovation.

Upsides

Partnership with Windward enhances maritime industry response to complex global events.

Growing cybersecurity importance boosts Dataminr's relevance through Stratascale partnership.

Murali Nemani's appointment as CMO is expected to accelerate market expansion.

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