Customer Success Manager - UK Market at Aircall

London, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, Customer CommunicationsIndustries

Requirements

Excellent verbal and written communication skills. Fluent English is a must
Passion for consistently providing excellent customer experience
Comfortable managing several tasks and issues in a fast-paced environment
Previous experience in a sales and/or CSM position is preferred
Tech-savvy individual with strong relationship building skills
Based in London

Responsibilities

Grow and nurture a portfolio of clients for the UK market by understanding their goals and needs and identifying opportunities for growth to realize cross-selling and up-selling
Maximise your portfolio’s expansion while minimizing churn risks and contraction and impacts on customer satisfaction
Own and manage renewal activities to execute a timely and profitable contract renewal
Gather customer product feedback to help shape and define the product roadmap
Develop and automate our processes, practices & tools
Bring in new ideas to delight our customers
Be the main point of contact for our customers to inform them about product releases

Skills

Key technologies and capabilities for this role

Customer SuccessRelationship BuildingAccount ManagementSaaSAI TechnologiesCustomer Communications

Questions & Answers

Common questions about this position

What is the location requirement for this Customer Success Manager role?

The role is based in London and focuses on the UK market.

What skills and qualifications are required for this position?

Candidates need excellent verbal and written communication skills, fluent English, passion for providing excellent customer experience, comfort managing multiple tasks in a fast-paced environment, and previous experience in sales or CSM is preferred.

What is the company culture like at Aircall?

Aircall values customer obsession, continuous learning, delivering extraordinary outcomes, open collaboration, taking ownership, and making smart decisions with speed and precision in a fast-paced, team-driven environment where curiosity, trust, and impact matter.

What experience makes a strong candidate for this role?

A strong candidate is tech-savvy with strong relationship building skills, previous experience in sales or CSM, and the ability to grow client portfolios through cross-selling, upselling, and minimizing churn.

What is the salary or compensation for this position?

This information is not specified in the job description.

Aircall

Cloud-based phone system for businesses

About Aircall

Aircall provides a cloud-based phone system that helps businesses manage their voice communications effectively. The platform includes features such as call monitoring, call routing, and the ability to sync data with other business tools like Customer Relationship Management (CRM) systems and helpdesks. It is designed for small to medium-sized businesses (SMBs) and enterprises that need a scalable solution for handling a high volume of calls. Aircall operates on a subscription-based model, where clients pay a recurring fee based on the number of users and features they need. This model allows for continuous updates and support. Additionally, Aircall has an app marketplace where third-party developers can create integrations, enhancing the platform's functionality and providing extra revenue opportunities. The goal of Aircall is to streamline communication for businesses and improve their operational efficiency.

New York City, New YorkHeadquarters

2014Year Founded

$219.4MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Food Allowance

Snacks & Drinks

Medical Insurance

Competitive Salary

Flexible remote policy

Retirement Savings Plan

Outings & Events

Fitness Fund

Commuter Benefits

Referral Bonus

Risks

Emerging AI-driven platforms may surpass Aircall's current feature set, threatening market share.

Economic downturns could reduce SMB spending on communication tools, impacting revenue.

Privacy regulations in the EU may increase compliance costs for Aircall.

Differentiation

Aircall offers seamless integration with CRM and helpdesk tools for efficient communication.

The platform supports multilingual capabilities, enhancing global reach and customer service.

Aircall's subscription model provides steady revenue and continuous updates for users.

Upsides

Growing demand for AI-driven customer service solutions aligns with Aircall's offerings.

The rise of remote work increases the need for cloud-based communication tools like Aircall.

Projected growth in cloud telephony services presents expansion opportunities for Aircall.

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