Customer Success Manager (Toronto) at GeoComply

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Geolocation, Cybersecurity, Anti-Fraud, Technology, Regulatory ComplianceIndustries

Requirements

Bachelor's degree in Business, Marketing, or related field

Responsibilities

Cultivate and sustain business and technical relationships with customers to ensure long-term success through delivering value via our solutions
Act as the main point of contact and establish a trusted advisor relationship with key customer stakeholders
Continuously monitor customer health metrics, conducting regular check-ins, business reviews, and reporting
Drive integrations and lead efforts to onboard new clients and handle aspects such as training, troubleshooting, and product demonstrations
Analyze data to identify opportunities for customer experience improvements and business growth
Coordinate all stakeholders to achieve customer goals and best performance metrics to deliver value
Advocate customer needs/issues cross-departmentally and coordinate with sales, product, and support teams
Proactively take ownership of customer issues and requests, removing blockers, leading troubleshooting and communicating solutions back to stakeholders
Maintain and update customer records in the CRM system
Identify and manage at-risk accounts and develop churn prevention strategies
Assist in the renewal process and identify upsell and cross-sell opportunities
Conduct and lead customer training after new product features are released or new products are offered
Conduct analytics to monitor the success and performance of implemented solutions
Prepare and coordinate Business Reviews to actively solve customer problems and ensure that they are maximizing their integration with GeoComply
Develop and maintain a thorough understanding of the company’s products, technologies and systems, processes and overall business requirements, the customer’s structure and use cases, and their laws/regulations and restrictions; continuously interact with colleagues, customers and regulatory bodies
Lead project management initiatives to facilitate seamless transitions for customers, including migrating customers from one environment to another and guiding customers through the process of rectifying technical issues stemming from integration errors
Any other duties and responsibilities as may be assigned to you by the company consistent with your position

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementRelationship BuildingCustomer ExperienceProduct OptimizationStakeholder Communication

Questions & Answers

Common questions about this position

Is this a remote position or does it require working in Toronto?

This information is not specified in the job description.

What salary or compensation can I expect for the Customer Success Manager role?

This information is not specified in the job description.

What key skills are required for the Customer Success Manager position?

Key skills include cultivating business and technical relationships with customers, monitoring customer health metrics, driving integrations and onboarding, analyzing data for improvements, and coordinating cross-departmentally with sales, product, and support teams.

What is the company culture like at GeoComply?

GeoComply emphasizes a people-centric culture united by a deep commitment to problem-solving, revolutionizing online interactions, and maintaining customer centricity, with teams across five countries and three continents.

What makes a strong candidate for this Customer Success Manager role?

Strong candidates excel at building trusted advisor relationships, proactively owning customer issues, driving product adoption through training and troubleshooting, analyzing data for growth opportunities, and coordinating across teams to deliver value and prevent churn.

GeoComply

Geolocation compliance and anti-fraud solutions

About GeoComply

GeoComply specializes in geolocation compliance and anti-fraud solutions, focusing on ensuring safe online interactions. The company performs geolocation checks to validate user access, which is essential for industries like online gambling, media streaming, and financial services. Their main product, GeoGuard, helps clients block unauthorized access, particularly from users trying to bypass geographic restrictions using VPNs. This technology is integrated into clients' platforms through software development kits (SDKs), and GeoComply earns revenue from subscription fees and licensing agreements. What sets GeoComply apart from competitors is its strong emphasis on customer relationships and its global presence, with offices across three continents. The company's goal is to enhance online safety and compliance, instilling confidence in every digital interaction.

Vancouver, CanadaHeadquarters

2011Year Founded

GROWTH_EQUITY_VCCompany Stage

Enterprise Software, Cybersecurity, Financial ServicesIndustries

501-1,000Employees

Benefits

Health Insurance

Professional Development Budget

Hybrid Work Options

Flexible Work Hours

Risks

Increased competition from Xpoint after losing a patent infringement case.

Partnership with Intertrust may expose GeoComply to digital rights management risks.

Expansion into iGaming may lead to regulatory risks in strict jurisdictions.

Differentiation

GeoComply specializes in geolocation compliance, crucial for online gambling and streaming services.

Their GeoGuard solution effectively blocks unauthorized access via VPNs, ensuring content rights compliance.

GeoComply offers SDKs for seamless integration, enhancing client platforms' security and compliance.

Upsides

Growing demand for geolocation services in iGaming due to U.S. regulatory changes.

Partnerships with IDVerse expand market coverage in the iGaming sector.

Integration with multi-DRM services enhances content protection for media companies.

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