Customer Success Manager, Technical at Secoda

Toronto, Ontario, Canada

Apply Now

CA$115,000 – CA$130,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

5-7+ years of experience in customer facing advisory/consultancy roles, ideally at a SaaS company
Proven track record in a quota-carrying role of supporting sales teams in achieving targets
Strong blend of communication, presentation, and negotiation skills to be a customer-facing ambassador for Secoda’s enterprise customers
Passion for helping people solve problems and proven ability to understand changing technologies
Ability to work collaboratively and cross-functionally in a fast-moving environment
Proficiency in translating complex technical information into simple terms for non-technical stakeholders
Nice to Have: Technical understanding of MDS and data discovery tools

Responsibilities

Operate as the point of contact and deliver the highest level of customer experience and support to both customers
Work closely with customers to ensure they are enabled successfully, fully understand how to use the platform, and can successfully integrate it into their day-to-day workflows
Develop close relationships with Secoda’s customers to understand their use cases and technical challenges, and help them achieve the greatest value from our products
Gauge customer levels of engagement with Secoda and provide feedback to internal stakeholders regarding product improvements
Coordinate and engage with Sales, Customer Support & Success, Engineering, and Product to ensure that customers have the best Secoda experience possible
Manage and grow enterprise relationships, with a focus on renewals and driving growth in Annual Recurring Revenue (ARR)

Skills

Key technologies and capabilities for this role

SaaSCustomer SuccessTechnical AdvisoryCustomer Relationship ManagementSales SupportNegotiationCommunicationPresentationProblem SolvingCross-functional Collaboration

Questions & Answers

Common questions about this position

What is the salary range for the Customer Success Manager, Technical role?

The salary range is CA$115K - CA$130K.

What is the work arrangement or office policy at Secoda?

Secoda has a Hybrid Office Policy requiring in-office presence on Tuesdays, Thursdays, and every other Friday, with a beautiful office in Liberty Village.

What experience and skills are required for this position?

Candidates need 5-7+ years in customer-facing advisory/consultancy roles ideally at a SaaS company, a proven track record in quota-carrying roles supporting sales teams, strong communication, presentation, and negotiation skills, passion for problem-solving with changing technologies, collaborative cross-functional work ability, and proficiency in translating complex technical info simply.

What benefits does Secoda offer?

Benefits include competitive salary and equity, medical/dental/vision coverage from day 1, $1000 Healthcare Spending Account, $500 Taxable Spending Account, unlimited time off, mat and pat leave top-up, $1000 Learning & Development benefit, equipment and $500 home office setup stipend, team activities and retreats, and lunch every other Friday.

What kind of candidates does Secoda prioritize for this role?

Secoda prioritizes ambitious, self-starters who are great teammates with a deep sense of ownership and ability to impact the company mission.

Secoda

Data management and enablement platform

About Secoda

Secoda provides a platform for data management and enablement, helping organizations track, document, and discover their data efficiently. The platform is especially useful for businesses that deal with large amounts of data, ensuring that it is accessible, understandable, and trustworthy. Key features include data lineage tracking, which shows the origin and flow of data, and comprehensive data documentation tools that help create data dictionaries and metadata repositories. This functionality enhances transparency and trust in the data used by teams. Secoda serves a wide range of clients, from small startups to large enterprises, and operates on a subscription model, allowing clients to access various features based on their needs. The goal of Secoda is to provide a single source of truth for data, improving collaboration and productivity within data-centric organizations.

Toronto, CanadaHeadquarters

2021Year Founded

$15.6MTotal Funding

SERIES_ACompany Stage

Data & Analytics, Enterprise SoftwareIndustries

11-50Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Parental Leave

Professional Development Budget

Home Office Stipend

Hybrid Work Options

Company Social Events

Risks

Increased competition from established platforms like Alation and Collibra.

Potential customer resistance due to existing investments in other data management tools.

Challenges in scaling to meet the needs of larger enterprises.

Differentiation

Secoda centralizes data knowledge, reducing the need to switch between multiple tools.

It offers AI-powered data search, enhancing data discovery and accessibility.

Secoda supports real-time multiplayer editing, improving collaborative data analysis.

Upsides

Secoda raised $14M to expand its AI-driven data cataloging platform.

The rise of data democratization aligns with Secoda's mission, potentially expanding its user base.

Integration with AI-driven data quality tools enhances data accuracy and reliability.

Land your dream remote job 3x faster with AI

Try Jobo Free