Customer Success Manager, Strategic

Position Overview

• Location Type: Remote (Southern California approved)
• Employment Type: Full-Time
• Salary: $119,625 - $138,234 (On-Target Earnings - OTE)

Pushpay is seeking a Strategic Customer Success Manager to build and maintain strong relationships with our key Enterprise customers. This is a quota-based role focused on retention, renewal rates, and driving increased business through expansion and upsell. You’ll work closely with customers to ensure they realize value from the Pushpay platform, fostering long-term partnerships and driving giving through the platform. You'll also cultivate relationships with senior staff and executive contacts.

Pushpay was ranked #10 by Seattle Business Magazine in the ‘Washington’s 100 Best Companies to Work For’ (large companies category) in 2024 and named as one of BuiltIn ‘Best Places to Work’ in Seattle, Denver and Dallas for 2025.

Benefits and Compensation

• Medical, Dental, and Vision: 100% employer-paid premiums for employee
• Dependent Medical, Dental, and Vision: 70%+ employer-paid premiums
• 401K Match: Offered
• Paid Time Off (PTO): 15 days to start, increases with tenure
• Company Holidays: 12 paid holidays
• Volunteer Time Off (VTO): 2 paid days
• Parental and Adoption Leave: Paid leave offered

Requirements

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Responsibilities

• Revenue Retention: Meet and exceed customer retention targets.
• Adoption Target: Drive customer adoption of Pushpay beyond initial deployment.
• Upsell: Identify and pursue opportunities to sell additional products and features to customers.
• Relationship Building: Develop and maintain strong relationships with key customer stakeholders, including senior staff and executive contacts.
• Value Realization: Ensure customers are successfully using and realizing value from the Pushpay platform.
• Contract Negotiation: Structure contract terms and pricing to align with business objectives.