Pushpay

Customer Success Manager, Strategic

Remote

$119,625 – $138,234Compensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Technology, Software as a Service (SaaS), Enterprise SoftwareIndustries

Position Overview

  • Location Type: Remote (Southern California approved)
  • Employment Type: Full-Time
  • Salary: $119,625 - $138,234 (On-Target Earnings - OTE)

Pushpay is seeking a Strategic Customer Success Manager to build and maintain strong relationships with our key Enterprise customers. This is a quota-based role focused on retention, renewal rates, and driving increased business through expansion and upsell. You’ll work closely with customers to ensure they realize value from the Pushpay platform, fostering long-term partnerships and driving giving through the platform. You'll also cultivate relationships with senior staff and executive contacts.

Pushpay was ranked #10 by Seattle Business Magazine in the ‘Washington’s 100 Best Companies to Work For’ (large companies category) in 2024 and named as one of BuiltIn ‘Best Places to Work’ in Seattle, Denver and Dallas for 2025.

Benefits and Compensation

  • Medical, Dental, and Vision: 100% employer-paid premiums for employee
  • Dependent Medical, Dental, and Vision: 70%+ employer-paid premiums
  • 401K Match: Offered
  • Paid Time Off (PTO): 15 days to start, increases with tenure
  • Company Holidays: 12 paid holidays
  • Volunteer Time Off (VTO): 2 paid days
  • Parental and Adoption Leave: Paid leave offered

Requirements

  • (Details are missing in the provided text)

Responsibilities

  • Revenue Retention: Meet and exceed customer retention targets.
  • Adoption Target: Drive customer adoption of Pushpay beyond initial deployment.
  • Upsell: Identify and pursue opportunities to sell additional products and features to customers.
  • Relationship Building: Develop and maintain strong relationships with key customer stakeholders, including senior staff and executive contacts.
  • Value Realization: Ensure customers are successfully using and realizing value from the Pushpay platform.
  • Contract Negotiation: Structure contract terms and pricing to align with business objectives.

Skills

Customer Relationship Management
Account Management
Upselling
Customer Retention
Stakeholder Engagement
Value Realization
Contract Negotiation

Pushpay

SaaS platform for community engagement and donations

About Pushpay

Pushpay provides software as a service (SaaS) solutions that help organizations in the faith, education, and nonprofit sectors connect with their communities. Their products utilize mobile technology to enhance community engagement and facilitate donations. Pushpay offers tools that allow churches, schools, and charities to strengthen their community bonds and manage contributions effectively. Unlike many competitors, Pushpay operates on a subscription-based model, generating revenue through recurring fees from its clients. The company's goal is to continue growing and innovating in order to improve community engagement and increase generosity.

Redmond, WashingtonHeadquarters
2011Year Founded
$13.2MTotal Funding
IPOCompany Stage
Consumer Software, Enterprise Software, Social ImpactIndustries
501-1,000Employees

Benefits

Career Development - We offer credits towards Audible audiobooks and Kindle books to help you grow your career. If it’s related to your job, we’ll buy you the book.
401(k) Matching - We hope you work here for a long time, and we’ll help you prepare for retirement with a matching program and vesting schedule that rivals most employers.
100% Medical Coverage - Healthy employees are critical to our success. That’s why we pay 100% of your medical premium and 50% of your dependent’s premium.
Corporate Giving - Generosity is more than a talking point here. We support employees in volunteering locally and participating in giving campaigns throughout the year.
Carpool Incentives - Traffic is the worst. Find a co-worker and beat the gridlock together with carpool incentives for using innovative apps like Scoop and Waze Carpool.
Unlimited Healthy Snacks - Our Nespresso machines power us through the gloomy winters (and all year long, to be honest). When that’s not enough, grab fresh fruit, veggies, or one of the dozen rotating snacks!

Risks

Emerging church technology platforms may erode Pushpay's market share.
Rapid adoption of AI by churches may outpace Pushpay's current offerings.
Economic uncertainties could reduce spending on technology solutions by churches.

Differentiation

Pushpay offers ChurchStaq, ParishStaq, and Resi Media suites for comprehensive church management.
The company integrates video streaming and live broadcasting in its church management platforms.
Pushpay's App Studio provides customizable mobile apps for enhanced digital church engagement.

Upsides

Increased adoption of AI-driven analytics enhances personalized community engagement strategies for churches.
The rise of hybrid church services creates opportunities for integrated SaaS solutions.
Growing interest in mobile-first solutions drives demand for Pushpay's customizable apps.

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