Customer Success Manager, Small Business - Entry Level at RingCentral

Denver, Colorado, United States

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Technology, Telecommunications, SaaSIndustries

1-2 yrs. direct and verifiable enterprise-level customer success, consulting or account management experience for a SaaS or Start Up company
Bachelor’s Degree or equivalent experience in Customer Success, Consulting or Account Management
Proven experience working with stakeholders and efficiently communicating internal and external voices
Strong skills in verbal and written communications, bias to action, and task management
Knowledge of Salesforce
Proficiency with customer success platforms, AI, automation tools, and other digital technologies
Comfort working in a fast-paced environment and managing multiple customer engagements simultaneously
Be a self starter

Encourage customers to utilize new features that will help them drive their business forward
Provide insight and relay customer feedback with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering
Evaluate churn and downsell risk for each customer using scoring tools and proactively address dissatisfaction or feature gaps to drive retention throughout the customer life cycle
Recommend programs that ensure that customers are successfully adopting our platform that align to their business needs
Conduct quarterly customer success reviews to ensure customers get the most value out of their RingCentral investments
Align customers with the enablement resources to drive adoption
Track renewals and identify opportunities for upsells and cross-sells within the digital customer base
Develop and implement scalable digital programs for customer communication, support, and outreach
Analyze customer usage data and key CS indicators to identify trends, potential risks (like churn), and opportunities for engagement and growth
Own, drive and manage the renewals process in collaboration with the account team
Accurately maintain/update a rolling 120 day forecast of your accounts and communicate any renewal risk to internal resources in order to develop resolution strategies