Customer Success Manager (Small Accounts) at BrightEdge

Cleveland, Ohio, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Digital Marketing, SaaSIndustries

Requirements

1+ years of direct customer facing experience
Experience managing a book of business (bonus: demonstrated success identifying renewal and expansion opportunities and retaining accounts)
Experience working with stakeholders at all levels
Comfortable in a fast-paced, high cadence environment
Strong communication and presentation skills
Knowledge of or interest in digital marketing preferred

Responsibilities

Work with a variety of 60 accounts to develop trusted relationships with decision makers and understand their strategic goals
Create a plan to execute customer goals using the BrightEdge platform and work within the account to achieve this value
Identify potential risk and understand customer level of adoption; work collaboratively with other teams to create a solution to ensure customer happiness
Prepare and execute on quarterly customer success plans
Add value and platform expertise to grow customer usage of BrightEdge within each account: introduce new features and best practices
Develop new materials - presentations, roll-out plans, and proposals
Track and report on key metrics for customer success

Skills

Customer Success

Account Management

Relationship Management

Strategic Planning

Data-Driven Problem Solving

Stakeholder Management

Customer Retention

Expansion Opportunities

Communication

Quarterly Planning

Platform Adoption

BrightEdge

Enterprise SEO and content marketing platform

About BrightEdge

BrightEdge provides an enterprise SEO and content marketing platform that helps businesses enhance their online presence and engage customers. The platform offers tools for understanding customer search behavior, enabling companies to create targeted content. BrightEdge stands out from competitors by focusing on actionable insights that help businesses track and optimize their SEO efforts. The goal is to empower companies to improve their digital strategies, leading to increased visibility and revenue.

Foster City, CaliforniaHeadquarters

2007Year Founded

$60.2MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

201-500Employees

Benefits

Medical / Dental / Vision Insurance

15-23 days Paid Time Off (PTO) annually

Stock Options

401(k)

6 Weeks Paid Maternity Leave

4 Weeks Paid Paternity Leave

Competitive Salaries

SEO Certification Courses

Team Events & Socials

Free Friday Lunches

Fully Stocked Kitchen

Collaborative Work Environments

Risks

SearchGPT's emergence could disrupt BrightEdge's reliance on Google-dominated SEO strategies.

Google's AI-powered SGE may alter the SEO landscape, affecting BrightEdge's business model.

The decline in Google's dominance may force BrightEdge to diversify platform compatibility.

Differentiation

BrightEdge's S3 platform offers real-time content engagement measurement across all digital channels.

The company serves 57% of Fortune 100 companies, showcasing its industry trust and reliability.

BrightEdge's DataMind Insights provides data-driven decision-making for targeted content creation.

Upsides

Generative AI in search offers new opportunities for BrightEdge to innovate and provide insights.

BrightEdge's live SGE update monitoring helps brands navigate the evolving search landscape.

The shift to multimodal search allows BrightEdge to expand content optimization tools.

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