Customer Success Manager (Small Accounts) at BrightEdge

Cleveland, Ohio, United States

BrightEdge Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Digital Marketing, SaaSIndustries

Requirements

  • 1+ years of direct customer facing experience
  • Experience managing a book of business (bonus: demonstrated success identifying renewal and expansion opportunities and retaining accounts)
  • Experience working with stakeholders at all levels
  • Comfortable in a fast-paced, high cadence environment
  • Strong communication and presentation skills
  • Knowledge of or interest in digital marketing preferred

Responsibilities

  • Work with a variety of 60 accounts to develop trusted relationships with decision makers and understand their strategic goals
  • Create a plan to execute customer goals using the BrightEdge platform and work within the account to achieve this value
  • Identify potential risk and understand customer level of adoption; work collaboratively with other teams to create a solution to ensure customer happiness
  • Prepare and execute on quarterly customer success plans
  • Add value and platform expertise to grow customer usage of BrightEdge within each account: introduce new features and best practices
  • Develop new materials - presentations, roll-out plans, and proposals
  • Track and report on key metrics for customer success

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementRelationship ManagementStrategic PlanningData-Driven Problem SolvingStakeholder ManagementCustomer RetentionExpansion OpportunitiesCommunicationQuarterly PlanningPlatform Adoption

Questions & Answers

Common questions about this position

What benefits are offered for this Customer Success Manager role?

Benefits include comprehensive medical, dental, and vision insurance, generous paid time off and company holidays, a close-knit collaborative office culture, fully stocked kitchen, and quarterly team events.

Is this Customer Success Manager position remote or office-based?

This information is not specified in the job description.

What skills and experience are required for the Customer Success Manager role?

Requirements include 1+ years of direct customer-facing experience, experience managing a book of business, working with stakeholders at all levels, strong communication and presentation skills, and comfort in a fast-paced environment. Knowledge of or interest in digital marketing is preferred.

What is the company culture like at BrightEdge?

BrightEdge offers a close-knit, collaborative office culture with quarterly team events, a fully stocked kitchen, and emphasizes continuous innovation supported by its people who are industry experts.

What makes a strong candidate for this Customer Success Manager position?

Strong candidates have 1+ years of direct customer-facing experience, success managing a book of business with renewals and expansions, ability to work with stakeholders at all levels, strong communication skills, and comfort in a fast-paced environment.

BrightEdge

Enterprise SEO and content marketing platform

About BrightEdge

BrightEdge provides an enterprise SEO and content marketing platform that helps businesses enhance their online presence and engage customers. The platform offers tools for understanding customer search behavior, enabling companies to create targeted content. BrightEdge stands out from competitors by focusing on actionable insights that help businesses track and optimize their SEO efforts. The goal is to empower companies to improve their digital strategies, leading to increased visibility and revenue.

Foster City, CaliforniaHeadquarters
2007Year Founded
$60.2MTotal Funding
SERIES_DCompany Stage
Consumer Software, Enterprise SoftwareIndustries
201-500Employees

Benefits

Medical / Dental / Vision Insurance
15-23 days Paid Time Off (PTO) annually
Stock Options
401(k)
6 Weeks Paid Maternity Leave
4 Weeks Paid Paternity Leave
Competitive Salaries
SEO Certification Courses
Team Events & Socials
Free Friday Lunches
Fully Stocked Kitchen
Collaborative Work Environments

Risks

SearchGPT's emergence could disrupt BrightEdge's reliance on Google-dominated SEO strategies.
Google's AI-powered SGE may alter the SEO landscape, affecting BrightEdge's business model.
The decline in Google's dominance may force BrightEdge to diversify platform compatibility.

Differentiation

BrightEdge's S3 platform offers real-time content engagement measurement across all digital channels.
The company serves 57% of Fortune 100 companies, showcasing its industry trust and reliability.
BrightEdge's DataMind Insights provides data-driven decision-making for targeted content creation.

Upsides

Generative AI in search offers new opportunities for BrightEdge to innovate and provide insights.
BrightEdge's live SGE update monitoring helps brands navigate the evolving search landscape.
The shift to multimodal search allows BrightEdge to expand content optimization tools.

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