Customer Success Manager/ Resident Engineer (Cyber Security/Technical) - Saudi Arabia

United Arab Emirates

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

CybersecurityIndustries

Requirements

Candidates should possess a Bachelor’s degree in Computer Science or an equivalent engineering degree, along with 10+ years of experience working with Enterprise software solutions, and preferably startup experience. They must have 5+ years of Linux Scripting experience, database/SQL skills, proficiency in programming languages like Python and Java, and 3-5 years of Helm deployments with expertise in the technology. Additionally, 5+ years of customer success experience, particularly within security companies managing large enterprise customers, is required, alongside domain expertise in Mobility & Security being highly desirable. The ability to travel is also necessary.

Responsibilities

The Customer Success Manager (Resident Engineer) will proactively manage client relationships to ensure renewals, referenceability, and facilitate expansion opportunities with sales teams, drive product adoption and demonstrate business value, and serve as a trusted advisor to the customer by demonstrating strong domain & functional understanding of the solution. They will also maintain a high level of customer satisfaction, manage risks and escalations, act as a customer advocate by gathering feedback, assist with customer onboarding including deployment planning and risk mitigation, and collaborate effectively with internal teams – particularly Engineering and Product – to address customer issues. Roll up your sleeves and learn the product and its deployment to have quality conversations with the customer.

Skills

Customer Management

Solution Adoption

Business Value Demonstration

Technical Understanding

Architecture

Data Interpretation

Relationship Building

Escalation Management

Zimperium

Mobile security solutions for enterprises and government

About Zimperium

Zimperium focuses on mobile security, providing solutions to protect mobile devices and applications from cyber threats. Its main product, zIPS, is a mobile threat defense software that detects and addresses threats like malware and phishing in real-time. This software is designed for enterprises and government organizations, ensuring their mobile endpoints, such as smartphones and tablets, are secure. Zimperium differentiates itself from competitors by specializing in mobile security and offering tailored consulting services to enhance clients' security strategies. The company's goal is to safeguard sensitive data across various industries, particularly in sectors like healthcare and education, where mobile security is crucial.

Dallas, TexasHeadquarters

2010Year Founded

$70.1MTotal Funding

BUYOUTCompany Stage

Consulting, CybersecurityIndustries

201-500Employees

Benefits

Hybrid Work Options

Risks

Increased competition from companies like Apple could challenge Zimperium's market position.

Sophisticated malware campaigns highlight evolving threats that could outpace current security measures.

Availability on AWS Marketplace exposes Zimperium to increased competition from other vendors.

Differentiation

Zimperium offers a mobile-first security platform for comprehensive mobile device protection.

The company provides real-time threat detection and mitigation for iOS and Android devices.

Zimperium's solutions are available on AWS Marketplace, enhancing accessibility for AWS users.

Upsides

Recognition as a leader in mobile threat defense boosts Zimperium's credibility and client attraction.

Strategic partnership with Cyvatar could expand Zimperium's reach and enhance its portfolio.

Winning Cyber Defense Magazine awards highlights Zimperium's innovation, attracting new customers.

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