[Remote] Customer Success Manager -Public Sector at UiPath

Washington, District of Columbia, United States

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$130,000 – $170,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Public SectorIndustries

Requirements

5+ years of experience in customer success or consulting roles, with a proven track record of driving customer satisfaction and retention
Experience with professional services and support/services attach motions
Experience working with Public Sector customers
Strong background in a high-growth technology company, preferably in the SaaS or RPA space
Excellent communication and interpersonal skills
Data-driven mindset with the ability to make informed decisions and drive results
Candidates must be authorized to work in the United States for this role
Nice-to-have: Experience in operational and technical best practices for executing automation and driving transformation
Nice-to-have: Bachelor's degree in business, technology, or a related field
Nice-to-have: Strategic thinking skills with the ability to navigate ambiguity and lead through influence

Responsibilities

Develop and own comprehensive value delivery plans aligned with customers' stated objectives, orchestrating end-to-end adoption from planning to realization
Serve as the primary point of contact for clients, building strong relationships and understanding their unique needs to tailor success strategies
Lead cross-functional teams to ensure timely and successful implementation of automation solutions, coordinating various internal and external workstreams
Advise customers on best practices for defining, delivering, and realizing value that aligns with their goals
Cultivate and maintain strategic relationships with key clients, becoming their trusted advisor on automation strategies
Collaborate with internal teams to ensure a unified, customer-centric approach and effectively communicate client expectations
Stay current with industry trends and emerging technologies, contributing to thought leadership and sharing insights to drive innovation

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementAutomationAIPublic SectorValue DeliveryCross-functional CollaborationStrategic RelationshipsImplementationAdoption

Questions & Answers

Common questions about this position

What is the salary range for the Customer Success Manager role?

The salary range is $130K - $170K.

Is this position remote?

Yes, the position is remote.

What are the required qualifications for this role?

Required qualifications include 5+ years of experience in customer success or consulting roles with a proven track record of driving customer satisfaction and retention, experience with professional services and support/services attach motions, experience working with Public Sector customers, strong background in a high-growth technology company preferably in SaaS or RPA, excellent communication and interpersonal skills, and a data-driven mindset.

What is the company culture like at UiPath?

UiPath values curious, self-propelled, generous, and genuine people who thrive in a fast-moving, fast-thinking growth company and care about each other, the company, and its larger purpose of transforming the world through automation.

What makes a strong candidate for this Customer Success Manager position?

Strong candidates have 5+ years in customer success or consulting with Public Sector experience, a background in high-growth SaaS or RPA companies, excellent communication skills, and a data-driven mindset; even if you don't meet every requirement, UiPath encourages you to apply anyway.

UiPath

Robotic process automation software solutions

About UiPath

UiPath provides robotic process automation (RPA) solutions that help businesses improve their efficiency by automating repetitive tasks. Their software allows organizations to create AI-driven workflows and manage these processes through cloud-based orchestration. This means that users can set up automated tasks that run without human intervention, which helps to lower operational costs and boost productivity. What sets UiPath apart from its competitors is its extensive marketplace for third-party integrations, allowing users to enhance their automation capabilities with additional tools and solutions. The main goal of UiPath is to empower organizations to streamline their operations and focus on more strategic activities by reducing the time spent on mundane tasks.

New York City, New YorkHeadquarters

2005Year Founded

$1,936.8MTotal Funding

IPOCompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Flexible Work Hours

Remote Work Options

Risks

Rapid AI agent evolution may outpace UiPath's current RPA offerings.

High implementation costs and rigidity of traditional RPA tools could deter clients.

Emergence of platforms like Salesforce's Agentforce may provide competitive alternatives.

Differentiation

UiPath offers AI-driven workflows enhancing business efficiency through intelligent automation.

The company provides robust governance and multiple robots on a single virtual machine.

UiPath's marketplace for third-party integrations expands its ecosystem and customer solutions.

Upsides

UiPath leads the 2024 Everest Group automation assessment, showcasing industry leadership.

The launch of AI Trust Layer enhances governance of GenAI features across the platform.

Collaboration with The Bank of East Asia expands UiPath's enterprise automation solutions.

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