Customer Success Manager (Paris, France) at Insider

Paris, Île-de-France, France

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Marketing Technology, TechnologyIndustries

Requirements

(Implied: Experience in customer success, SaaS, or account management roles)
(Implied: Strong communication and relationship-building skills)
(Implied: Ability to work with technical teams like engineers and developers)
(Implied: Location in or willingness to work in Paris, France)
(Implied: Understanding of B2B SaaS, customer experience, and marketing platforms)

Responsibilities

Act as the face of Insider to clients and bridge between their needs and Insider's technology
Help clients understand their needs and match them with Insider's features and products
Ensure clients utilize Insider's technology optimally to provide world-class service
Monitor and facilitate customer adoption of Insider's technology
Collaborate with engineers, developers, and product specialists to provide full technical support when required
Develop and maintain key account plans to identify opportunities for adding value to clients' organizations
Proactively provide feedback to the team on market trends, unmet needs, and partnership opportunities
Establish trusted advisor relationships to ensure customer satisfaction with services and technology
Plan strategies to help customers meet their objectives, prioritizing and driving resolution on escalated customer issues

Skills

Customer Success

SaaS

B2B

Customer Experience

Marketing

CRM

Account Management

Insider

Growth management platform for digital marketers

About Insider

Insider has created a Growth Management Platform (GMP) tailored for digital marketers, enabling businesses to effectively manage and enhance their growth throughout the sales funnel. The platform utilizes artificial intelligence to provide personalized customer experiences, which helps in increasing engagement and boosting sales. Insider serves a wide array of clients, including notable Fortune 500 companies like UNIQLO and Singapore Airlines, and operates globally in major cities such as London, Paris, and Tokyo. The company follows a software as a service (SaaS) model, offering its platform on a subscription basis, which allows for scalability and a consistent revenue stream. Insider differentiates itself from competitors through its focus on AI-driven personalization and its established reputation among high-profile clients. The company's goal is to continuously improve its platform and maintain high customer satisfaction to retain existing clients and attract new ones.

Istanbul, TürkiyeHeadquarters

2012Year Founded

$751MTotal Funding

SERIES_ECompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Professional Development Budget

Risks

Rapid expansion may strain resources and affect service quality.

Integration challenges from mergers and acquisitions could impact performance.

Reliance on AI exposes Insider to data privacy regulation risks.

Differentiation

Insider offers a unified Growth Management Platform for digital marketers.

The platform uses AI to deliver personalized customer experiences across multiple channels.

Insider's SaaS model ensures scalability and steady revenue through subscription fees.

Upsides

Insider raised $500M in 2024 to boost AI strategy and global expansion.

The company is expanding in Latin America, creating 160 jobs by 2027.

Insider's platform is used by Fortune 500 companies, enhancing its market credibility.

Land your dream remote job 3x faster with AI

Try Jobo Free