Customer Success Manager - Packaging at Lumafield

Boston, Massachusetts, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Manufacturing, Packaging, Industrial TechnologyIndustries

Requirements

Engineering B.S. degree or equivalent technical experience
8+ years of experience, which can include technical experience in engineering or manufacturing, and client facing experience, such as in account management, consulting, or program management
Expertise in packaging development and/or production, primarily for the CPG industry
Excellent verbal and written communication that flexes to be effective across levels of an organization
Ability to independently create and deliver executive level presentations
Extremely organized and ready to dive head first into a rapidly scaling startup environment
Bonus: MBA or equivalent business experience
Bonus: Quality Control experience in CPG/packaging manufacturing

Responsibilities

Partner with engineering, quality, and operations teams at customer organizations to identify opportunities to improve product quality, accelerate root cause analysis, or achieve efficiencies in design and sustaining engineering
Serve as the primary point of contact and trusted advisor for your customers
Project manage delivery and adoption of Lumafield’s technical solutions to ensure integration into customer workflows
Proactively manage renewal processes, mitigate churn risk, and maintain account health
Identify, track, and communicate business impact of Lumafield’s solutions
Uncover upsell, cross-sell, and new use case opportunities to expand product usage across teams or product lines
Build strong customer relationships through purposeful, outcome-focused engagement
Contribute to the development of scalable internal processes

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementCustomer OnboardingRenewalsExpansionStakeholder ManagementCustomer AdvocacySaaSIndustrial Technology

Questions & Answers

Common questions about this position

Is this a remote position or does it require working from an office?

This information is not specified in the job description.

What are the key responsibilities of the Customer Success Manager?

The role involves owning the customer lifecycle from onboarding to renewals and expansion, partnering with customer teams to improve product quality and efficiencies, serving as the trusted advisor, project managing solution delivery, and driving revenue retention.

What skills or experience are needed for this Customer Success Manager role?

The role requires technical depth to understand engineering analyses and business acumen to translate technical success into measurable business value and engage executive stakeholders.

What is the company culture like at Lumafield?

Lumafield is engineered-focused with deep experience in product development and manufacturing, designed for constant upgrades toward greater intelligence, autonomy, speed, deeper vision, and operational excellence.

What makes a strong candidate for this Customer Success Manager position?

Strong candidates will have technical depth in engineering analyses combined with business acumen for executive stakeholder conversations, plus experience driving customer outcomes, adoption, renewals, and revenue growth in industrial technology.

Lumafield

Provides industrial CT scanning and AI inspection

About Lumafield

Lumafield offers advanced industrial CT scanning and AI-driven inspection solutions for the manufacturing sector. Its main products, the Neptune CT scanner and Voyager analysis software, allow clients to quickly scan products on the factory line, enabling engineers to detect internal defects. The AI engine, Atlas, analyzes scan data to provide insights that help improve product quality and speed up production. Lumafield aims to enhance manufacturing efficiency while ensuring data security and privacy.

Somerville, MassachusettsHeadquarters

2019Year Founded

$75.4MTotal Funding

SERIES_BCompany Stage

Industrial & Manufacturing, AI & Machine LearningIndustries

51-200Employees

Benefits

Health Insurance

Company Equity

Stock Options

Wellness Program

401(k) Retirement Plan

401(k) Company Match

Parental Leave

Unlimited Paid Time Off

Commuter Benefits

Company Social Events

Risks

Emerging CT technologies from competitors threaten Lumafield's market share.

Rapid AI advancements may render current tools obsolete without updates.

Economic downturns could reduce demand for high-cost CT equipment.

Differentiation

Lumafield offers ultra-fast CT technology reducing inspection time by over 99%.

Atlas AI tool provides plain language solutions for complex manufacturing problems.

SOC2 compliance highlights Lumafield's commitment to data security and privacy.

Upsides

Rising demand for battery safety tools boosts Lumafield's market potential.

AI-driven manufacturing solutions are increasingly sought after for cost optimization.

Digital twins trend enhances product lifecycle management with CT scanning.

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