Customer Success Manager -- Mid Market
Common Room- Full Time
- Junior (1 to 2 years)
Candidates should possess a strong understanding of customer relationship management, demonstrated experience in managing a portfolio of accounts, and the ability to build and maintain strong relationships with clients. A proactive approach to identifying customer needs and driving adoption of solutions is essential, as is the capacity to collaborate effectively with cross-functional teams.
As a Customer Success Manager, Mid-Market, you will take full ownership of the customer journey, guiding customers through onboarding, adoption, and ongoing success milestones. You will monitor customer health, proactively identify risks and growth opportunities, collaborate with internal teams to deliver a seamless experience, and advocate for customer needs internally. Additionally, you will contribute to driving long-term value and retention for the mid-market accounts within your portfolio.
Financial services for improving financial health
Brigit provides financial services aimed at helping everyday Americans improve their financial health. The company offers transparent and fair financial products that assist users in managing their finances effectively and avoiding unnecessary fees. Brigit's services are designed to promote wise spending and financial stability, ensuring that users can keep more of their money. Unlike many competitors, Brigit's business model aligns with the interests of its customers, focusing on putting money back into their hands rather than imposing high fees. The team at Brigit consists of experts from top institutions, bringing valuable experience in tackling financial insecurity. The company's goal is to enhance the financial well-being of its members through accessible and straightforward financial solutions.