Brigit

Customer Success Manager (Mid Market)

Canada

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Construction, Workforce Planning, Customer SuccessIndustries

Requirements

Candidates should possess a strong understanding of customer relationship management, demonstrated experience in managing a portfolio of accounts, and the ability to build and maintain strong relationships with clients. A proactive approach to identifying customer needs and driving adoption of solutions is essential, as is the capacity to collaborate effectively with cross-functional teams.

Responsibilities

As a Customer Success Manager, Mid-Market, you will take full ownership of the customer journey, guiding customers through onboarding, adoption, and ongoing success milestones. You will monitor customer health, proactively identify risks and growth opportunities, collaborate with internal teams to deliver a seamless experience, and advocate for customer needs internally. Additionally, you will contribute to driving long-term value and retention for the mid-market accounts within your portfolio.

Skills

Relationship Building
Strategic Advising
Proactive Problem-Solving
Teamwork
Collaboration
Customer Management
Account Management
Customer Onboarding
Customer Success Monitoring
Risk Identification
Growth Opportunity Identification
Internal Collaboration
Customer Advocacy
Engagement Driving
Customer Expansion

Brigit

Financial services for improving financial health

About Brigit

Brigit provides financial services aimed at helping everyday Americans improve their financial health. The company offers transparent and fair financial products that assist users in managing their finances effectively and avoiding unnecessary fees. Brigit's services are designed to promote wise spending and financial stability, ensuring that users can keep more of their money. Unlike many competitors, Brigit's business model aligns with the interests of its customers, focusing on putting money back into their hands rather than imposing high fees. The team at Brigit consists of experts from top institutions, bringing valuable experience in tackling financial insecurity. The company's goal is to enhance the financial well-being of its members through accessible and straightforward financial solutions.

Key Metrics

New York City, New YorkHeadquarters
2017Year Founded
$107MTotal Funding
ACQUISITIONCompany Stage
Fintech, Financial ServicesIndustries
51-200Employees

Benefits

Medical benefits
Generous PTO
Paid parental leave
Phone/wifi stipend
401k
Snacks & more

Risks

FTC action against Brigit could lead to regulatory challenges and fines.
Acquisition by Upbound Group may disrupt Brigit's business model and customer relationships.
Brigit Premium may face adoption challenges if value isn't clearly communicated to users.

Differentiation

Brigit offers transparent, fair financial products focused on improving financial health.
The company aligns its business model with customer interests, avoiding unfair fees.
Brigit's team includes experts from Amazon, Deutsche Bank, and Palantir.

Upsides

Brigit has helped members save over $250 million in fees since launch.
The launch of Brigit Premium caters to growing demand for financial literacy tools.
Brigit's Credit Builder product targets the rising popularity among younger demographics.

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