Sr. Technical Project Manager –CRM

The Technical Project Manager will lead the end-to-end delivery of NowNext CRM projects, ensuring alignment with customer goals, technical requirements, and best practices. Responsibilities include developing and maintaining project plans, schedules, risk registers, RAID logs, and communication strategies. The role involves serving as the primary point of contact for customers, providing clear status updates, issue resolution, and escalation management. The TPM will coordinate cross-functional delivery teams, manage project budgets, forecasts, and resource allocation, and facilitate technical and business discussions to translate requirements into actionable workstreams. Adherence to ServiceNow delivery methodologies (NowCreate, Rapid Development) while incorporating agile and hybrid approaches is expected. The position also requires driving AI-first delivery by prioritizing agentic AI use cases and reporting on outcomes, as well as capturing lessons learned to contribute to continuous improvement of delivery playbooks and methodologies.