Requirements

Candidates should possess strong customer-facing skills, including executive presence, writing skills, and phone skills, demonstrating a highly professional demeanor; they must also have strong consulting skills, the ability to gather and analyze information, and produce strategic insights into clients’ organizational and technical challenges; effective communication skills are required, particularly the ability to communicate technical details to a non-technical audience, foster credibility with a technical audience, set and communicate expectations, mediate and resolve problems, and take ownership of customer issues and drive them to resolution; a self-motivated work ethic, a creative and customer-centric personality, and strong organizational skills with the ability to prioritize and process multiple tasks concurrently are also necessary; within the first month, candidates will be trained on internal SailPoint processes and products and join other CSMs on customer calls; within 4-7 weeks, they will have customer introductions as the point of contact and familiarize themselves with various SailPoint departments; and within 3 months, they will have received 1/3 or more of their book of business and guided customers toward identity objectives.