Senior Customer Success Manager

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Customer Success ManagementIndustries

Requirements

Candidates should possess 5+ years of Customer Success experience with Enterprise SaaS customers, managing a portfolio of approximately 10-25 accounts, and demonstrating strong discovery, consultative, and relationship-building skills. They should be comfortable interacting with executive stakeholders and championing customer initiatives, along with a proactive and organized approach to thrive in a dynamic environment. Familiarity with Gainsight is a plus, and the ability to leverage AI tools for enhanced workflows is preferred.

Responsibilities

As a Senior Customer Success Manager, you will oversee a portfolio of ±15 high-value, Enterprise accounts in the AMER region, driving adoption, retention, and expansion while serving as a trusted advisor and strategic partner. You will proactively monitor customer health, identify risk, develop mitigation plans, and cultivate executive relationships. Additionally, you will conduct discovery sessions to uncover business goals and impact, collaborate with sales on account strategy, advocate for customer needs internally, and contribute customer insights to product, sales, and consulting teams, ensuring customers achieve their business outcomes and utilizing enablement to drive utilization and adoption.

Skills

Customer Success

Account Management

Stakeholder Engagement

Customer Health Monitoring

Gainsight

Business Development

Cross-functional Collaboration

Strategic Planning

Customer Advocacy

Discovery & Needs Analysis

Mural

Digital workspace for team collaboration

About Mural

MURAL provides a digital workspace platform that enhances collaboration and creativity among teams. It allows users to brainstorm, plan, and design together in real-time, regardless of their location. The platform features digital whiteboards, sticky notes, templates, and integrates with other productivity tools, helping teams visualize ideas and streamline workflows. MURAL serves a wide range of clients, including businesses, educational institutions, and non-profits, and operates on a subscription-based model, offering different pricing tiers based on user count and features. This model supports a steady revenue stream and enables ongoing improvements to the service. MURAL distinguishes itself by focusing on uptime and reliability, ensuring that clients can depend on the platform for consistent service.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$210.9MTotal Funding

SERIES_CCompany Stage

Enterprise Software, EducationIndustries

501-1,000Employees