Customer Success Manager, Japan at Spotify

Tokyo, Japan

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Music Streaming, Advertising, PodcastsIndustries

Requirements

Bachelor's degree, preferably in Sales, Advertising, Marketing, or Business
Minimum of 3 years experience in digital media, planning and/or buying, preferably including biddable media strategies
Strong industry knowledge and desire to grow within the digital media industry
Strong understanding of Japan’s media and agency landscape (pre-existing relationships a plus)
Strong understanding of advertising performance metrics and the advertising ecosystem
Proven ability to educate and influence agency stakeholders
Sales-focused mindset and comfortable working cross-functionally in a fast-paced environment
Skilled at balancing strategic initiatives with hands-on campaign management
Ability to craft impactful sales rationale stories using data and research
Ability to work effectively with cross-functional teams and all levels of management (internally and externally)
Highly organized, detail-oriented, and able to manage multiple priorities
Excellent communication and presentation skills in both Japanese and English
Excellent dexterity in Excel and PowerPoint, and experience working within CRMs, OMSs, ad servers, and other relevant tools

Responsibilities

Build and maintain strong relationships with key agency stakeholders to expand Spotify’s presence in Japan
Deliver ongoing education and enablement to agencies through workshops, training sessions, and 1:1 meetings
Collaborate with Agency Partners to identify, pitch, and secure new advertisers via agency channels
Manage campaigns for all non-NAL accounts, including media planning, setup, launch, optimization, and wrap-up
Act as the agency’s primary point of contact, fielding requests & questions and communicating directly with internal and external stakeholders throughout the sales and campaign lifecycle
Partner cross-functionally to create scalable resources, playbooks, and enablement materials tailored to the Japanese market
Provide proactive recommendations to agencies to improve campaign performance
Monitor and report on delivery for non-NAL campaigns, addressing pacing or performance concerns
Leverage reporting and insights to proactively identify, pitch, and close expansion opportunities to help grow the business
Partner with Agency leads team to build & deliver Agency level QBRs
Stay ahead of industry trends and share market insights internally to influence strategy
Serve as the product authority for agencies, educating them on Spotify’s ad products, best practices, and measurement solutions

Skills

Key technologies and capabilities for this role

Customer SuccessRelationship ManagementAgency ManagementConsultative SellingCampaign ManagementMedia PlanningProject ManagementData StorytellingWorkshopsTrainingClient EducationStrategic Planning

Questions & Answers

Common questions about this position

What experience is required for the Customer Success Manager role?

Candidates need a Bachelor's degree, preferably in Sales, Advertising, Marketing, or Business, and a minimum of 3 years experience in digital media, planning and/or buying, preferably including biddable media strategies.

What are the main responsibilities of this position?

The role involves building relationships with agency stakeholders, delivering education and enablement, managing non-NAL campaigns, acting as the primary point of contact, and leveraging insights to identify expansion opportunities in the Japan market.

Is this a remote position or does it require being in Japan?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for this Customer Success Manager position?

A strong candidate has 3+ years in digital media planning/buying with biddable experience, a relevant degree, and skills in relationship building, consultative selling, project management, and data-led storytelling, with a focus on the Japan market.

Spotify

Digital music streaming service with podcasts

About Spotify

Spotify provides a digital music streaming service that allows users to access millions of songs and podcasts from various artists and creators. Users can choose between a free plan, which includes advertisements, and a premium subscription that offers an ad-free experience along with features like offline listening and higher sound quality. This tiered model caters to different user preferences and budgets. Spotify generates revenue through subscription fees from premium users and advertising from the free tier. Unlike its competitors, Spotify stands out with its extensive music library, user-friendly interface, and personalized playlists. The company's goal is to connect listeners with a wide range of audio content while supporting artists and advertisers.

Stockholms kommun, SwedenHeadquarters

2006Year Founded

$2,004.2MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Extensive learning opportunities, through our dedicated team, GreenHouse

Global parental leave, six months off - fully paid - for all new parents

Flexible public holidays, swap days off according to your values and beliefs

Flexible share incentives letting you choose how you share in our success

All The Feels, our employee assistance program and self-care hub

Spotify On Tour, join your colleagues on trips to industry festivals and events

Risks

Accidental display of adult content may harm Spotify's reputation.

Creating its own music to avoid royalties could lead to legal issues.

Layoffs may affect Spotify's operational efficiency and employee morale.

Differentiation

Spotify offers a vast library of music and podcasts globally.

The platform's user-friendly interface enhances user experience and engagement.

Spotify's personalized playlists cater to individual user preferences.

Upsides

Spotify's AI-powered Wrapped feature enhances user engagement and personalization.

Expansion into political podcasting taps into new audience segments.

Growing podcast popularity in Africa presents expansion opportunities for Spotify.

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