[Remote] Customer Success Manager II at Planet

Ifs, Normandy, France

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Defence, Intelligence, Geospatial, Satellite ImagingIndustries

Requirements

Experience successfully managing customer relationships or projects in defence
Bachelors’ degree in a relevant field
6+ years of experience in Customer Success, account management or similar
Excellent verbal and written communication skills in English
Ability to successfully communicate and coordinate with international customers & sales teams
Experience working with defence and intelligence customers across the EMEA region
Excellent problem-solving skills, proactive work style, and ability to work independently
Ability to multitask and prioritize job requirements
Ability to travel internationally
Experience operating within a classified environment

Responsibilities

Build and maintain strong, long-lasting customer relationships
Assist customers to expand their usage and adoption of our products
Onboarding and training of new clients
Co-own contract renewal with sales
Provide excellent customer experience, ensure successful delivery of our services, produce timely solutions according to customer needs and goals
Communicate consistently with clients throughout the contract life-cycle, escalating important issues where needed
Work closely with Sales Representatives and other teams across the company
Bring in domain knowledge and be the trusted advisor to our Defence & Intelligence customers

Skills

Key technologies and capabilities for this role

Customer SuccessClient RetentionDefence and IntelligenceRemote SensingGISGeospatial Imagery

Questions & Answers

Common questions about this position

Is this position remote, and what are the location requirements?

This is a full-time, remote position based in Europe requiring weekly to daily travel to defence customers in Eastern Europe. If located near a Planet office, you are expected to work from that office 3 days per week.

What experience is required for this Customer Success Manager role?

Experience successfully managing customer relationships or projects in defence is required, along with a Bachelors’ degree in a relevant field.

What skills make the ideal candidate for this position?

The ideal candidate is a self-starter, creative thinker, great communicator, with defence & intelligence domain expertise and knowledge of remote sensing, GIS, and geospatial imagery products.

What is the company culture like at Planet?

Planet has a people-centric approach toward culture and community, striving to iterate in a way that puts team members first and prepares the company for growth.

What salary or compensation does this role offer?

This information is not specified in the job description.

Planet

High-resolution satellite imagery subscription service

About Planet

Planet captures high-resolution satellite images of the Earth using a fleet of small satellites called Doves. These satellites provide near-daily, detailed imagery across eight different bands, allowing clients to monitor environmental changes, manage resources, plan urban developments, and respond to disasters. The company operates on a subscription-based model, giving clients access to a vast library of images and data analytics tools. This approach ensures consistent revenue as clients require ongoing updates. Planet differentiates itself by offering customized solutions and educational resources through Planet School, helping users effectively utilize their platform. The goal of Planet is to be a leader in the geospatial intelligence market, providing valuable insights through frequent and detailed Earth observation.

San Francisco, CaliforniaHeadquarters

2010Year Founded

$617.1MTotal Funding

IPOCompany Stage

Data & Analytics, AerospaceIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

Sabbatical Leave

Remote Work Options

Wellness Program

Mental Health Support

Home Office Stipend

Phone/Internet Stipend

Tuition Reimbursement

Equity

Commuter Benefits

Volunteering Paid Time Off

Parental Leave

Risks

Increased competition from companies like Antaris threatens market share.

Recent layoffs may impact operational efficiency and innovation.

Expansion of partnerships may stretch resources, reducing service quality.

Differentiation

Planet operates the largest fleet of Earth-imaging satellites globally.

Their subscription model ensures continuous revenue from diverse sectors.

Planet's AI-driven analytics enhance satellite imagery insights significantly.

Upsides

AI-driven analytics can expand into agriculture and urban planning sectors.

Partnerships with platforms like UP42 enhance data offerings and capabilities.

Smart city management using satellite data offers new revenue streams.

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