Customer Success Manager
HealthJoySalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Health & Fitness, Wellbeing, Software as a Service (SaaS)Industries
Requirements
Candidates should possess 4-6 years of experience in Account Management or Customer Success, with a proven track record of growing an existing book of business, particularly within a SaaS environment. They must have experience managing strategic and growing accounts, demonstrating a strong understanding of customer relationships and retention strategies.
Responsibilities
As a Customer Success Manager, the individual will be responsible for managing a portfolio of 25-40 mid-market accounts, focusing on retention, churn prevention, and growth opportunities. They will execute the full sales cycle for renewals, upsells, and value-added services, drive product adoption to achieve revenue targets, identify upsell opportunities, and act as a trusted advisor to key stakeholders. Additionally, they will address and resolve customer challenges, collaborate with internal teams, contribute to best practice guides, and stay informed on industry trends to deliver actionable feedback.
Skills
Customer Relationship Management
Account Management
Onboarding
Training
Upselling
Product Adoption
Client Retention
Stakeholder Management
Business Development
Xplor
Provides software and payment solutions for businesses
About Xplor
Xplor Technologies offers software and payment solutions designed to help small to medium-sized businesses grow by managing digital marketing, loyalty programs, and appointment scheduling. Their products operate on a subscription model for software and transaction fees for payment processing, allowing businesses to streamline operations and enhance customer engagement. Xplor stands out by promoting an inclusive culture and continuously improving its offerings with advanced features like Xplor Pay Mobile and Service Autopilot. The company's goal is to empower businesses to effectively engage with customers and drive growth through accessible technology.
None, NoneHeadquarters
2022Year Founded
DEBTCompany Stage
Consumer Software, Enterprise Software, FintechIndustries
1,001-5,000Employees