[Remote] Customer Success Manager, Enterprise at EvenUp

United States

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$100,000 – $110,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

LegalTech, SaaSIndustries

Requirements

Bachelor’s degree in a related field; MBA or JD is a strong plus
5+ years of experience in Customer Success, Account Management, or a similar customer-facing role, with a focus on enterprise customers
Experience navigating a fast-paced, high-growth startup environment, balancing competing priorities while maintaining a customer-first mindset
Proven ability to manage a portfolio of enterprise accounts and deliver exceptional results
Ability to facilitate and manage multiple internal stakeholders for each account
Strong problem-solving, critical-thinking, and negotiation skills

Responsibilities

Regularly conduct executive-level business reviews and deliver adoption analyses to ensure customers are leveraging the full capabilities of EvenUp’s platform
Collaborate with internal teams to deliver tailored value and resolve complex challenges promptly
Partner with customers to define success metrics and align with their long-term business objectives
Develop and execute tailored account plans for each customer, driving measurable outcomes and ensuring mutual success
Build and nurture strong relationships with senior stakeholders and decision-makers, including firm leadership and department heads
Serve as the primary point of contact for all customer-related matters within your portfolio
Own the renewal process for your accounts, working to secure favorable outcomes for both EvenUp and the customer
Proactively identify risks to customer retention and create mitigation strategies to ensure continued success
Identify, recommend, and support strategic upsell and cross-sell opportunities to deepen customer value
Partner with Sales to design customized proposals and solutions that align with customer-specific goals
Document customer feedback, enterprise-level use cases, and success stories to inform internal product development and roadmap planning
Advocate for enterprise customer needs in internal discussions, helping prioritize high-impact features and enhancements
Ensure all customer interactions and account activities are meticulously tracked in the CSP/CRM system
Provide regular updates on account health metrics and identify key trends across your portfolio
Partner with cross-functional teams, including Product, Sales, and Operations, to deliver seamless and customized customer experiences
Share enterprise-specific insights and best practices with the broader Customer Success team to elevate overall team performance

Skills

Customer Success Management

Enterprise Account Management

Executive Relationship Building

Business Reviews

Adoption Analysis

Strategic Account Planning

Cross-functional Collaboration

Success Metrics Definition

SaaS Platforms

Stakeholder Influence

EvenUp

Legal services for personal injury cases

About EvenUp

EvenUp Law provides legal services focused on personal injury, trucking accidents, and medical malpractice. The firm operates in multiple states, including Texas, Pennsylvania, California, Indiana, and Georgia. Its business model is based on a contingency fee structure, meaning they only receive payment if they win a case, taking a percentage of the settlement or judgment. What sets EvenUp Law apart from its competitors is its detailed case preparation and the ability to analyze cases like an adjuster or defense attorney, which leads to higher settlement amounts and quicker resolutions for clients. The firm also maintains a database of similar injuries and their values, which helps in providing accurate damage estimates. The goal of EvenUp Law is to save clients time and stress while ensuring they receive fair compensation for their injuries.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$214MTotal Funding

SERIES_DCompany Stage

LegalIndustries

201-500Employees

Risks

Increased competition from other legal tech startups could erode EvenUp's market share.

Reliance on a contingency fee model poses financial risks with unsuccessful cases.

Potential regulatory changes in AI use could impact EvenUp's operations.

Differentiation

EvenUp uses AI to automate legal document creation, reducing time and costs.

The company targets the $20 million insurance claim market with AI-driven solutions.

EvenUp's meticulous case preparation results in high settlement amounts and quick resolutions.

Upsides

Recent $135 million Series D funding shows strong investor confidence in EvenUp.

Launch of AI assistant Litty highlights growth in generative AI for legal automation.

Strategic board appointments could open new avenues for growth and partnerships.

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