Customer Success Manager
PerformYardSalary not specified
- Full Time
- Junior (1 to 2 years)
$60,000 – $90,000Compensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Software, Biotechnology, Customer SuccessIndustries
Position Overview
- Location Type: Remote
- Employment Type: Full-Time
- Salary: Not provided in the description
Wordly, a rapidly-growing AI startup in the San Francisco Bay Area, is seeking a Customer Success Manager to drive customer loyalty by building lasting relationships throughout the customer lifecycle. Reporting to the Director, Client Success & Support, you will create significant relationships with our customers and ensure their satisfaction, thereby contributing greatly to Wordly’s growth. This is accomplished by ensuring customers realize and experience value from Wordly, monitoring indicators of customer health, addressing customer concerns, and helping them better use our products to meet their goals and objectives. Success for you means you have a great relationship with our customers while making sure they are happy with the solution and using it to achieve their goals.
Requirements
- Passionate about languages and accessibility
- Pulse on customer trends and act as the voice of the customer to inform our product and marketing, design teams
- Enthusiastic and dedicated approach to connecting with customers and understanding their needs
- Strong English skills (written and verbal) – critical for internal and external communication
- Comfortable communicating with both technical and business-oriented roles
- Experience building relationships virtually and over email
- Experience in Customer Service, Account Management, Project Management, or equivalent experience
- Knowledge of a CRM
- Previous experience deploying technology or support services with companies
Responsibilities
- Be the lead customer liaison for Wordly.
- Develop trusted advisor relationships with customers.
- Ensure customers realize and experience value from Wordly.
- Monitor indicators of customer health.
- Address customer concerns.
- Help customers better use our products to meet their goals and objectives.
- Leverage customer feedback to drive positive outcomes and adoption.
Application Instructions
- Not provided in the description
Company Information
- Company: Wordly
- Industry: AI Startup
- Location: Remote (US & Canada)
- Culture: Energetic, dynamic, fast-paced, embracing remote work, work-life balance, prioritizing performance and ease of use.
- Team: Team of industry veterans and senior tech professionals.
Skills
CRM
Account Management
Customer Service
Project Management
Communication
Customer Health
User Feedback
Customer Outcomes
Adoption
Workday
Cloud applications for finance and HR management
About Workday
Workday provides enterprise cloud applications that focus on finance and human resources for medium to large-sized businesses across various industries. Its main products include Workday Human Capital Management, Workday Financial Management, Workday Adaptive Planning, and Workday Student, which help organizations manage their workforce and streamline financial operations. The software operates on a subscription model, allowing clients to pay a recurring fee based on the number of users and specific modules needed. This model supports continuous updates and improvements to the software. Workday stands out from competitors due to its strong emphasis on customer satisfaction and employee engagement, offering tools like Workday Peakon Employee Voice to enhance workforce experience. The company's goal is to provide essential tools that improve operational efficiency and support businesses in managing their human resources and financial operations effectively.
Pleasanton, CaliforniaHeadquarters
2005Year Founded
$209.4MTotal Funding
IPOCompany Stage
Consulting, Enterprise SoftwareIndustries
10,001+Employees