[Remote] Customer Success Manager at Unity

Kraków, Lesser Poland Voivodeship, Poland

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Business SoftwareIndustries

Requirements

Proven experience in a Customer Success, Account Management, or SaaS client-facing role
Fluent in English and Spanish (verbal and written) - additional languages (e.g., French) are a plus
Bachelor’s or Master’s degree in Business, Supply Chain, Procurement, Economics, or a related field is preferred
Possesses knowledge of Procurement/Sourcing (Source-to-Contract (S2C), Procure-to-Pay (P2P), Source-to-Pay (S2P)) or demonstrates a strong interest in learning about these areas
Strong relationship-building skills with a high emotional IQ and a customer-first mindset
Ability to lead through influence, build trust, and drive change across diverse stakeholders
Excellent communication and presentation skills, with the ability to engage senior executives and cross-functional teams
Analytical mindset with the ability to interpret data, identify trends, and translate insights into actionable strategies
Proficiency in tools such as Microsoft Office (Excel, PowerPoint) and familiarity with customer engagement platforms
Self-driven, adaptable, and comfortable working both independently and collaboratively in a fast-paced environment

Responsibilities

Own the Customer Journey: Design and execute tailored customer success plans (CSPs) that align with each client’s strategic goals and drive measurable outcomes
Drive Value Realization: Help customers unlock the full potential of our solutions by promoting feature adoption, usage expansion, and digital maturity
Be the Voice of the Customer: Gather and analyze feedback to advocate for customer needs internally and influence product and service improvements
Lead Strategic Conversations: Conduct regular business reviews with C-level executives and key stakeholders to assess progress, identify opportunities, and align on future goals
Enable Change Management: Guide customers through change initiatives, challenging them to adopt best practices and innovative approaches
Identify Growth Opportunities: Collaborate with Account Managers to uncover and drive upsell and cross-sell opportunities
Resolve Issues Proactively: Act as the primary point of contact for escalations, ensuring swift resolution and continuous improvement
Collaborate Cross-Functionally: Work closely with Sales, Product, Support, and Professional Services to deliver a seamless customer experience

Skills

Customer Success

Source-to-Contract

Customer Lifecycle Management

Customer Success Plans

Value Realization

Feature Adoption

Customer Feedback Analysis

ERP

S2C

Unity

Real-time platform for interactive content

About Unity

Unity Technologies provides a platform for creating 2D, 3D, virtual reality (VR), and augmented reality (AR) content. Its main product is a real-time development platform that allows users to build and deploy interactive content across various devices, including mobile phones, PCs, and gaming consoles. Unity operates on a subscription model, offering different plans to cater to the needs of hobbyists, professional developers, and large enterprises, including free options for smaller developers. The company stands out from competitors by serving a wide range of industries, such as gaming, film, automotive, architecture, engineering, and construction, making it a versatile tool for many applications. Unity's goal is to empower creators by providing them with the tools and support needed to bring their ideas to life.

San Francisco, CaliforniaHeadquarters

2009Year Founded

$869.1MTotal Funding

IPOCompany Stage

Enterprise Software, Entertainment, GamingIndustries

5,001-10,000Employees